Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,800.00 - $80,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Work from home options
Job Description
San Diego Hotel at the Ballpark is a prestigious, newly renovated, four-star hotel located in the vibrant and sun-kissed city of San Diego, well-known for its miles of sandy beaches and an almost perfect year-round temperature averaging 70 degrees. This hotel's prime location near the bustling ballpark makes it an iconic destination for both leisure and business travelers. The establishment is committed to delivering superior experiences for both guests and associates with a deep focus on service excellence and a dynamic working environment. Omni San Diego Hotel at the Ballpark is part of the respected Omni Hotels & Resorts brand,... Show More
Job Requirements
- Willing and able to work flexible hours including weekends and holidays
- Strong computer skills with technical ability to use Microsoft Office and management systems
- Minimum 2-5 years catering sales or conference services experience preferably as a manager in a luxury hotel
- Ability to handle multiple high-level clients
- Polished guest service skills
- Ability to exceed expectations for luxury clientele
- Enthusiastic about improving service quality
- Anticipate needs of guests and clients
- Ensure guest satisfaction during pre-planning and event
- Execute functions flawlessly
- Effective communication with guests
- Delphi or equivalent training
- Bachelor’s degree preferred
- Certified Meeting Planner preferred
Job Qualifications
- Minimum 2-5 years experience in catering sales or conference/convention services preferably as a manager in a luxury hotel
- Strong computer knowledge with ability to use Microsoft Office Suite and management systems
- Ability to manage multiple high-level clients
- Polished expertise in hotel guest experience
- Demonstrated ability to exceed expectations for high-end clientele
- Enthusiasm for raising service standards and quality
- Ability to anticipate guest and client needs based on experience
- Excellent communication skills
- Delphi or equivalent training
- Bachelor’s degree in related specification preferred
- Certified Meeting Planner preferred
Job Duties
- Prepare resumes for groups ten days prior to group arrival and review details in weekly staff meetings
- Adhere to Catering and Conference Services Department’s standard operating procedures
- Help establish and maintain hotel’s marketplace position within social and corporate communities
- Follow standard operation procedures to handle all steps in event planning adhering to hotel protocol
- Ensure successful site inspections and client visits through careful planning and communication
- Achieve high Medallia scores by establishing good rapport with clients and ensuring their expectations are met during conferences
- Generate high revenue by maximizing contracted rooms, function space, and catering events
- Conduct pre- and post-conference meetings when agreed with clients
- Service all current and future client accounts according to hotel standards
- Communicate with banquet managers for all related functions and client requests
- Ensure banquet event orders are accurate and delivered 15 days prior to event
- Adhere to selling policies set by Director of Sales and Marketing
- Be available to hotel managers while on property
- Upsell revenue opportunities
- Participate in regular and operational meetings
- Coordinate all aspects of conferences including food and beverage, audio-visual, room setup, transportation, check-in/out, special meal requests, billing, and entertainment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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