Convention Services Manager

Galveston, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $39,400.00 - $66,200.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) with Company Match

Tuition Assistance

discounted hotel stays

Training and Development

performance-based bonus

Job Description

Concord Hospitality is a leading hospitality management company known for its commitment to quality, integrity, community, profitability, and fun. The company operates a range of resorts, hotels, and conference centers, focusing on delivering exceptional guest experiences through professional management and dedicated service. Among its portfolio, South Shore Harbour Resort stands out as a premier destination offering scenic waterfront views, versatile meeting spaces, and comprehensive amenities tailored for both leisure and business travelers. Concord Hospitality prides itself on fostering a supportive work environment that encourages career growth and professional development for its associates.

The Convention Services Manager (CSM) role a... Show More

Job Requirements

High school diploma or equivalent
previous experience in event or convention services management preferred
strong interpersonal and communication skills
ability to manage multiple projects simultaneously
proficiency in relevant event management software
availability to work flexible hours including nights and weekends

Job Qualifications

Strong organizational and multitasking skills in a fast-paced environment
excellent written and verbal communication abilities
proficiency with event management software (e.g., Delphi) and Microsoft Office Suite
exceptional attention to detail and problem-solving ability
customer-focused attitude with a passion for delivering memorable experiences
ability to work occasional nights and weekends as required by event demands

Job Duties

Manage all details of convention, group, and social events from contract turnover through post-event follow-up
conduct pre-conference meetings with clients and department leaders to confirm logistics, timelines, menus, and room setups
create detailed Banquet Event Orders (BEOs) and distribute them to all relevant departments
supervise event setup and execution, ensuring service standards and client expectations are met or exceeded
serve as on-site contact for clients responding promptly to requests and resolving any issues
build and maintain strong relationships with meeting planners, corporate clients, and social event hosts
provide consultative support on event design, décor, and technical needs to enhance client satisfaction and event quality
follow up post-event to review outcomes, gather feedback, and encourage repeat business
upsell resort amenities, upgrades, and services to maximize profitability
partner closely with culinary, banquet, AV, and front office teams to ensure operational excellence
communicate event details clearly and proactively across departments
participate in weekly BEO meetings and staff briefings to review upcoming events

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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