Convention Services Manager

Galveston, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $39,400.00 - $66,200.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

401(k) with Company Match

Tuition Assistance

discounted hotel stays

Training and Development

performance-based bonus

Job Description

Concord Hospitality is a prominent hospitality company known for its exceptional management of resorts and hotels. Among its distinguished properties is the South Shore Harbour Resort, a renowned destination that offers a perfect blend of comfort, luxury, and professional service for both leisure and business travelers. South Shore Harbour Resort is recognized for hosting a variety of events including group meetings, conferences, banquets, and special social gatherings, making it a preferred location for event planners and corporate clients. Concord Hospitality prides itself on its culture built on five cornerstones: Quality, Integrity, Community, Profitability, and Fun. The company is committed to... Show More

Job Requirements

High school diploma or equivalent
minimum of two years experience in event planning or convention services management
proficiency with event management software
excellent communication skills
ability to multitask and manage time effectively
strong interpersonal skills
willingness to work flexible hours including nights and weekends as needed

Job Qualifications

Strong organizational and multitasking skills in a fast-paced environment
excellent written and verbal communication abilities
proficiency with event management software (e.g., Delphi) and Microsoft Office Suite
exceptional attention to detail and problem-solving ability
customer-focused attitude with a passion for delivering memorable experiences
ability to work occasional nights and weekends as required by event demands

Job Duties

Manage all details of convention, group, and social events from contract turnover through post-event follow-up
conduct pre-conference meetings with clients and department leaders to confirm logistics, timelines, menus, and room setups
create detailed Banquet Event Orders (BEOs) and distribute them to all relevant departments
supervise event setup and execution, ensuring service standards and client expectations are met or exceeded
serve as on-site contact for clients responding promptly to requests and resolving any issues
build and maintain strong relationships with meeting planners, corporate clients, and social event hosts
provide consultative support on event design, decor, and technical needs to enhance client satisfaction and event quality
follow up post-event to review outcomes, gather feedback, and encourage repeat business
upsell resort amenities, upgrades, and services to maximize profitability
partner closely with culinary, banquet, AV, and front office teams to ensure operational excellence
communicate event details clearly and proactively across departments
participate in weekly BEO meetings and staff briefings to review upcoming events

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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