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Job Overview
Compensation
Hourly
Range $21.50 - $25.50
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Holiday pay
wellness programs
Job Description
The Odessa Marriott Hotel & Conference Center is a premier hospitality establishment renowned for offering exceptional service, luxurious accommodations, and state-of-the-art conference facilities. Situated in the heart of Odessa, Texas, this upscale hotel caters to business travelers, convention attendees, and tourists alike, providing a seamless blend of comfort and professionalism. As part of the globally recognized Marriott brand, the hotel emphasizes quality, guest satisfaction, and efficient operations. Known for its commitment to excellence, the Odessa Marriott Hotel & Conference Center attracts a diverse clientele looking for impeccable service in a dynamic environment. The hotel offers a range of amenities including... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- College course work in related field helpful
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high-pressure situations
- Must maintain composure and objectivity under pressure
- Must be effective in handling workplace problems including anticipating, preventing, identifying and solving problems
- Must have the ability to assimilate complex information,data from disparate sources and consider, adjust or modify to meet specific needs
- Must be effective at listening to, understanding, clarifying and resolving concerns raised by coworkers and guests
- Must be able to work with and understand financial information and perform basic arithmetic functions
Job Qualifications
- High school diploma or equivalent
- College course work in related field helpful
- Experience in a hotel or related field preferred
- Ability to convey information and ideas clearly
- Effective problem-solving skills in high-pressure situations
- Ability to evaluate and select among alternative actions quickly and accurately
- Strong listening and communication skills
- Ability to understand financial information and perform basic arithmetic
- Capacity to assimilate complex information from diverse sources and adjust accordingly
- Ability to anticipate, prevent, identify, and solve workplace problems
- Maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner
- Maintain regular attendance in compliance with the Odessa Marriott Hotel & Conference Center standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, including compliance with dress code and wearing name tag per brand standards
- Comply with hotel standards and regulations to encourage safe and efficient hotel operations
- Maintain sales files in an organized fashion and ensure all inquiries are dealt with accurately, timely and professionally
- Type sales contracts, banquet event orders, correspondence, reports, forms, direct mail pieces as needed by sales team
- Assist Group Housing Coordinator with room block details
- Respond to meeting and catering inquiries
- Distribute and collect weekly group resumes
- Maintain file system to ensure office organization and efficiency
- Maintain CI/TY system ensuring consistency, accuracy and proper functioning
- Assist managers on creative projects including proposals, invitations, special events
- Maintain timely and effective paper flow and communication within department and other departments
- Work with Convention Services Manager, Catering Manager, Sales Managers detailing upcoming functions, obtaining guarantees, confirming arrangements
- Distribute BEOs, changes, rooming lists, signed contracts, revisions to appropriate departments
- Assist guests and clients with small changes, requests, completing paperwork for managers
- Conduct site inspections for the department as needed
- Maintain paper flow of thank you letters for groups/functions and distribute accordingly
- Call clients for guaranteed numbers for functions 72 hours prior, create/close house accounts, complete AV orders
- Organize in house deliveries, amenities, welcome letters, transportation schedules as needed
- Perform other duties related to Sales and Marketing and Convention Services as required by management
- Be familiar with all hotel sales policies and house rules
- Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates
- Assist sales team with any other required duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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