Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,500.00 - $74,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Ithaka Hospitality Partners is a distinguished hospitality company committed to delivering outstanding guest experiences and innovative services in the hotel and events industry. Known for its dedication to excellence, Ithaka Hospitality Partners manages a diverse portfolio of properties and venues, focusing on creating memorable, engaging hospitality experiences. The company emphasizes a purpose-driven approach to hospitality, ensuring not only operational success but also community enrichment and sustainability. Elevation Convening Center & Hotel, located in downtown Montgomery, Alabama, serves as one of their flagship properties. Overlooking the vibrant cityscape, this venue offers an ideal destination for meetings, events, and group accommodations that... Show More
Job Requirements
- Bachelor's degree in a related field
- prior events experience
- excellent communication skills
- strong organizational skills
- proficiency with Microsoft Office Suite or similar software
- ability to work independently and within a team
- knowledge of hotel operations and interdepartmental coordination
- understanding of food and beverage preparation and compliance with health and liquor regulations
- ability to lift up to 15 pounds
- capability to sit for prolonged periods working on a computer
Job Qualifications
- Bachelor's degree in related field
- events experience
- excellent written and verbal communication skills
- excellent organizational skills and attention to detail
- proficient in Microsoft Office Suite or similar software
- ability to work both independently and as part of a team in a fast-paced environment
- knowledge of hotel structure and department interactions
- knowledge of food and beverage preparation techniques, health department rules and regulations, and liquor laws and policies
Job Duties
- Familiarize yourself with the assigned group file, review the sales contract, and discuss details with Sales Manager if needed
- ensure program agenda matches Function Diary for proper space booking and assignment
- review billing and obtain a method of payment before group arrival, forwarding necessary information to accounting
- obtain rooming list by the due date, checking it against the contracted room block
- coordinate with the Revenue Manager for any additional room bookings and applicable rates
- communicate changes in the rooming list to the Reservations Manager for updating in Opera
- coordinate all catering functions, upselling menus, and additional items to meet clients' requirements
- maximize hotel revenues by selling/upselling rooms, F&B, and other items whenever possible
- create a Group Resume and Banquet Event Orders (BEOs) with accurate and detailed information for the client to sign
- coordinate off-site events and use approved vendors or ensure vendors provide necessary insurance certificates
- coordinate room drops and amenity orders with Guest Relations Coordinator and Front Office
- distribute BEOs and Group Resumes at least 10 days and 7 days before group arrival
- attend BEO and Ops meetings to review upcoming groups/events and answer questions from Operations
- promptly follow up on changes, additions, or cancellations and communicate them to all departments concerned
- send welcome amenities to meeting planners and VIPs upon arrival
- responsible for accurate group room nights and Banquet revenue forecast
- initiate and implement action plans for product, service, and revenue improvements
- conduct pre-conference meetings with group contacts when necessary
- act as a liaison between meeting planners and Hotel operations, maintaining a professional attitude
- ensure the client's satisfaction with all arrangements during the program
- report complaints or problems to the Hotel Manager and assist in resolving them to the client's satisfaction
- review the preliminary master account with the contact upon departure
- obtain feedback from clients and send thank you letters
- review all invoices and back-up, adjusting them if needed
- calculate attrition penalties, if applicable, and communicate billing to Accounting after the group's departure
- copy all the captain's reports into Delphi as a reference for future bookings and add any preferences to the comments section
- handle Banquet inquiries and events based on business demand
- assist in budget control and short and long-term forecasting
- performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
You may be also interested in: