Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,500.00 - $74,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
Ithaka Hospitality Partners is a dynamic and forward-thinking company dedicated to delivering superior hospitality services. With a strong commitment to excellence, Ithaka Hospitality Partners operates the Elevation Convening Center & Hotel, a distinguished venue situated in the heart of downtown Montgomery, Alabama. This destination is not just a hotel but a purpose-driven establishment that seamlessly blends comfort, convenience, and sophistication to create memorable experiences for guests. The company prides itself on a culture of integrity, collaboration, and innovation, making it a sought-after employer in the hospitality industry.
The Elevation Convening Center & Hotel offers an ideal space for meetings... Show More
The Elevation Convening Center & Hotel offers an ideal space for meetings... Show More
Job Requirements
- Bachelor's degree in related field
- events experience
- excellent written and verbal communication skills
- excellent organizational skills and attention to detail
- proficient in Microsoft Office Suite or similar software
- ability to work both with a team and independently in a fast-paced environment
- knowledge of hotel structure and interdepartmental interactions
- knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and policies
- ability to sit for prolonged periods at a desk and work on a computer
- ability to lift up to 15 pounds at times
Job Qualifications
- Bachelor's degree in related field
- events experience
- excellent written and verbal communication skills
- excellent organizational skills and attention to detail
- proficient in Microsoft Office Suite or similar software
- ability to work both with a team and independently in a fast-paced environment
- knowledge of hotel structure and interdepartmental interactions
- knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and policies
Job Duties
- Familiarize yourself with the assigned group file, review the sales contract, and discuss details with Sales Manager if needed
- ensure program agenda matches Function Diary for proper space booking and assignment
- review billing and obtain a method of payment before group arrival, forwarding necessary information to accounting
- obtain rooming list by the due date, checking it against the contracted room block
- coordinate with the Revenue Manager for any additional room bookings and applicable rates
- communicate changes in the rooming list to the Reservations Manager for updating in Opera
- coordinate all catering functions, upselling menus, and additional items to meet clients' requirements
- maximize hotel revenues by selling/upselling rooms, F&B, and other items whenever possible
- create a Group Resume and Banquet Event Orders (BEOs) with accurate and detailed information for the client to sign
- coordinate off-site events and use approved vendors or ensure vendors provide necessary insurance certificates
- coordinate room drops and amenity orders with Guest Relations Coordinator and Front Office
- distribute BEOs and Group Resumes at least 10 days and 7 days before group arrival
- attend BEO and Ops meetings to review upcoming groups/events and answer questions from Operations
- promptly follow up on changes, additions, or cancellations and communicate them to all departments concerned
- send welcome amenities to meeting planners and VIPs upon arrival
- responsible for accurate group room nights and Banquet revenue forecast
- initiate and implement action plans for product, service, and revenue improvements
- conduct pre-conference meetings with group contacts when necessary
- act as a liaison between meeting planners and Hotel operations, maintaining a professional attitude
- ensure the client's satisfaction with all arrangements during the program
- report complaints or problems to the Hotel Manager and assist in resolving them to the client's satisfaction
- review the preliminary master account with the contact upon departure
- obtain feedback from clients and send thank you letters
- review all invoices and back-up, adjusting them if needed
- calculate attrition penalties, if applicable, and communicate billing to Accounting after the group's departure
- copy all the captain's reports into Delphi as a reference for future bookings and add any preferences to the comments section
- handle Banquet inquiries and events based on business demand
- assist in budget control and short and long-term forecasting
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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