Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
Ithaka Hospitality Partners is a distinguished hospitality company renowned for its innovative and guest-centric approach in the hospitality industry. At the heart of its operations is a dedication to excellence and creating unparalleled experiences for customers, employees, and partners alike. The company is committed to fostering purposeful and vibrant environments where hospitality meets thoughtful service and sophisticated event management. Ithaka Hospitality Partners prides itself on its leadership in managing and operating premium venues, and one of its standout properties is the Elevation Convening Center & Hotel, located in downtown Montgomery, AL. This purpose-driven destination provides an exceptional backdrop for meetings,... Show More
Job Requirements
- Bachelor's degree in related field
- events experience
- excellent written and verbal communication skills
- excellent organizational skills and attention to detail
- proficient in Microsoft Office Suite or similar software
- ability to work both in a team and independently in a fast-paced environment
- knowledge of hotel structure and how all departments interact
- knowledge of food and beverage preparation techniques health department rules and regulations as well as liquor laws and policies
Job Qualifications
- Bachelor's degree in related field
- events experience
- excellent written and verbal communication skills
- excellent organizational skills and attention to detail
- proficient in Microsoft Office Suite or similar software
- ability to work both in a team and independently in a fast-paced environment
- knowledge of hotel structure and how all departments interact
- knowledge of food and beverage preparation techniques health department rules and regulations as well as liquor laws and policies
Job Duties
- Familiarize yourself with the assigned group file review the sales contract and discuss details with Sales Manager if needed
- ensure program agenda matches Function Diary for proper space booking and assignment
- review billing and obtain a method of payment before group arrival forwarding necessary information to accounting
- obtain rooming list by the due date checking it against the contracted room block
- coordinate with the Revenue Manager for any additional room bookings and applicable rates
- communicate changes in the rooming list to the Reservations Manager for updating in Opera
- coordinate all catering functions upselling menus and additional items to meet clients' requirements
- maximize hotel revenues by selling or upselling rooms Food and Beverage and other items whenever possible
- create a Group Resume and Banquet Event Orders with accurate and detailed information for the client to sign
- coordinate off-site events and use approved vendors or ensure vendors provide necessary insurance certificates
- coordinate room drops and amenity orders with Guest Relations Coordinator and Front Office
- distribute BEOs and Group Resumes at least 10 days and 7 days before group arrival
- attend BEO and Ops meetings to review upcoming groups or events and answer questions from Operations
- promptly follow up on changes additions or cancellations and communicate them to all departments concerned
- send welcome amenities to meeting planners and VIPs upon arrival
- responsible for accurate group room nights and Banquet revenue forecast
- initiate and implement action plans for product service and revenue improvements
- conduct pre-conference meetings with group contacts when necessary
- act as a liaison between meeting planners and Hotel operations maintaining a professional attitude
- ensure the client's satisfaction with all arrangements during the program
- report complaints or problems to the Hotel Manager and assist in resolving them to the client's satisfaction
- review the preliminary master account with the contact upon departure
- obtain feedback from clients and send thank you letters
- review all invoices and back-up adjusting them if needed
- calculate attrition penalties if applicable and communicate billing to Accounting after the group's departure
- copy all the captain's reports into Delphi as a reference for future bookings and add any preferences to the comments section
- handle Banquet inquiries and events based on business demand
- assist in budget control and short and long-term forecasting
- performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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