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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
Healthcare insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
Health savings account
401k plan
Paid Time Off
Education Reimbursement
Annual merit raises
Employee assistance program
Job Description
WMCU, or West Michigan Credit Union, is a not-for-profit financial cooperative dedicated to serving its members across 11 convenient locations in West Michigan. As a member-owned and operated credit union, WMCU strives to provide personalized financial services tailored to the needs of its community, helping members grow financially and celebrate their financial milestones. The institution emphasizes community involvement and support, working to foster relationships within the neighborhoods their members and team members call home. WMCU prides itself on its core values which focus on integrity, community support, member satisfaction, and teamwork. As an Equal Employment Opportunity (EEO) employer, WMCU is... Show More
Job Requirements
- High school diploma or GED required
- customer service experience
- ability to pass background check
- excellent written and oral communication skills
- detail oriented
- team player attitude
- CU*Answers experience a plus
Job Qualifications
- High school diploma or GED
- customer service background with strong ability to handle challenging situations
- excellent written and oral communication skills
- detail oriented
- team player attitude
- experience with CU*Answers a plus
Job Duties
- Deliver exceptional member and team member service aligned with WMCU’s core values
- maintain strong product knowledge and compliance with all policies and regulations
- handle multi-channel member inquiries including interactive ATM, phone, email, chat, and online banking messages accurately and efficiently
- identify members’ needs and provide solutions including educating on credit union services and maximizing cross-selling opportunities to meet sales goals
- ensure accuracy and follow-up on all account maintenance, troubleshooting, and technical support for digital banking tools
- detect and prevent fraud by applying security protocols and verifying member identity
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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