Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.15
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
hybrid work environment
Job Description
Financial Center First Credit Union, based in Indianapolis, Indiana, is a member-focused financial institution committed to inspiring financial wellness within the community. As a cooperative financial organization, it emphasizes community involvement, ethical financial practices, and delivering excellent service to its members. The Credit Union offers various financial products and services designed to meet the needs of individuals and families, including savings, loans, and digital banking services. It prides itself on fostering a supportive, inclusive, and member-centric environment, with a mission deeply rooted in care, listening, learning, solving problems, and taking definitive action to support members’ financial goals.
The C... Show More
The C... Show More
Job Requirements
- High school education or equivalent
- One year previous experience at a financial institution or call center preferred
- Ability to perform sedentary work with occasional lifting up to 15 lbs
- Capable of climbing stairs in emergencies
- Proficient with office equipment and computer use for 6-8 hours daily
- Willingness to work extended hours or travel to main branch as required
- Regular, reliable and timely attendance
- Able to work indoors in a moderate noise climate-controlled environment
- Ability to work independently and as part of a team
- Strong communication and organization skills
- Ability to handle confidential information with discretion
- Maintain composure under pressure
Job Qualifications
- High school education or equivalent
- Minimum of one year experience in a financial institution or call center environment preferred
- Consistently meets or exceeds sales and service goals
- Strong verbal, written, and interpersonal communication skills
- Excellent customer service abilities
- Resourceful, detail oriented, able to adapt quickly in fast-paced environments
- Displays diplomacy, patience, and tact
- Good organizational skills
- Proficient multitasker
- Ability to exercise judgment and creative problem solving
- Professional service attitude with effective follow up
Job Duties
- Receiving member interactions by telephone, live chat or email
- Fielding and effectively responding to member questions
- Determining purpose of the call and identifying products, services or resources required
- Educating members on additional products or services
- Providing direct support services or connecting members to appropriate staff or departments
- Performing teller functions such as transfers, balances, account history, loan payments
- Troubleshooting debit card issues, resetting PINs, and account maintenance
- Assisting members with electronic services enrollment
- Adhering to procedures and security protocols to protect member data
- Completing standard and enhanced verifications as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: