Job Overview
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Financial Center First Credit Union is a well-established financial institution based in Indianapolis, Indiana, committed to fostering financial wellness among its members. With a heritage of providing personalized financial services, this credit union focuses on supporting both internal and external members through a culture built around values such as Care, Listen, Learn, Solve, and Act. Known for its community-oriented approach and dedication to member satisfaction, Financial Center First CU blends traditional financial services with modern technology to meet the evolving needs of its diverse membership base. The organization operates a Contact Center that serves as a critical touchpoint between members... Show More
Job Requirements
- High school education or equivalent
- Minimum of one year of experience at a financial institution or call center preferred
- Strong communication skills
- Ability to multitask and work in fast-paced environment
- Proficient in Microsoft Office and credit union systems or ability to learn within 90 days
- Ability to perform sedentary work with occasional lifting up to 15 pounds
- Must climb stairs in emergencies
- Reliable and timely attendance
- Willingness to work extended hours or travel as needed
- Ability to handle confidential information discreetly
- Ability to perform calculations accurately
- Capacity to work independently and as part of a team
- Capability for regular travel to main branch
- Adherence to security protocols and risk management
- Excellent problem-solving and organizational skills
Job Qualifications
- High school education or equivalent
- Minimum of one year of previous experience at a financial institution or call center environment preferred
- Ability to meet or exceed sales and service goals
- Strong verbal, written, and interpersonal communication skills
- Excellent customer service aptitude
- Resourceful, perceptive and persuasive problem-solving skills
- Detail oriented with ability to adapt in a fast-paced environment
- Displays diplomacy, patience and tact
- Good organizational skills
- Proficiency in multitasking and handling high-pressure situations
- Ability to exercise judgment and be a creative thinker
- Professional service attitude with effective follow-up
Job Duties
- Receiving member interactions by telephone, live chat or email
- Fielding and effectively responds to member questions
- Determining purpose of the call as well as the products, service or resource that the member requires
- Educating the member on additional products or services
- Providing direct support services to members or connecting them with appropriate staff or departments
- Performing teller functions such as completing transactions, issuing debit cards, resetting PINs and troubleshooting issues
- Assisting with mobile deposit, online banking, card valet, bill pay, and visa online enrollment
- Adhering to procedures and security protocols including verification processes
- Managing risk issues and protecting member data
- Maintaining regular attendance and being capable of travel to the main branch
- Performing other duties as commensurate to the position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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