Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
FSA options
Paid Time Off
401(k) Plan
Life insurance
Disability insurance
employee discount
Job Description
FASHIONPHILE is a pioneering company dedicated to transforming the ultra-luxury fashion industry by offering a sustainable and accessible alternative through luxury re-commerce. Founded with a clear mission to extend the lifecycle of high-end fashion products, FASHIONPHILE is committed to making luxury more attainable while promoting environmental responsibility. As a forward-thinking fashion technology company, FASHIONPHILE operates both in-person and via digital omni-channel experiences to serve a diverse customer base and foster innovation that drives the luxury resale market forward. The company thrives on inclusivity, diverse perspectives, and authentic collaboration — all essential elements in cultivating creativity and excellence within the fashion... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferably in luxury retail or e-commerce
- Strong communication skills both verbal and written
- Ability to multitask and prioritize tasks efficiently
- Comfort with technology and e-commerce platforms
- Ability to handle stressful and challenging customer interactions professionally
- Availability to work flexible onsite shifts including weekends, holidays, and evenings
- Willingness to learn and adapt to feedback continuously
- Experience with Ring Central Contact Center, Salesforce, Shopify, and Google Suite tools preferred
- Knowledge of luxury fashion and resale markets preferred
Job Qualifications
- A customer-first mindset with strong understanding of luxury service expectations
- Excellent verbal and written communication skills, with the ability to explain complex topics clearly and professionally
- Team player who values collaboration but is also comfortable working independently
- Ability to multitask, prioritize and manage time effectively
- Open to receiving feedback and a willingness to learn
- Strong proficiency in working with e-commerce platforms and navigating websites
- Ability to de-escalate, demonstrate discretion, and resolve stressful situations while maintaining a calm and professional demeanor
- Ability to work on-site with flexible shifts, including weekends, holidays, and evenings
- Prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools is a plus
- Experience in luxury customer service, e-commerce, or high-end retail is a plus
Job Duties
- Deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on offerings, policies, and the luxury resale market
- Handle inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support
- De-escalate dissatisfied customers professionally while offering solutions and support
- Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings
- Document client interactions with precision, contributing to our database and helping refine client experience strategy
- Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone
- Conduct client outreach in support of Save-a-Sale program, Partner Program, and other client retention and loyalty-based initiatives
- Act as a brand ambassador, ensuring every interaction reflects FASHIONPHILE’s luxury and re-commerce values
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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