Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Paid Time Off
Paid sick leave
Paid holidays
401(K) Plan with Match
Life insurance
Disability insurance
employee discount
Job Description
FASHIONPHILE is a pioneering leader in the ultra-luxury fashion market, dedicated to revolutionizing the luxury re-commerce industry with a strong commitment to sustainability. By extending the life cycle of high-end fashion products, FASHIONPHILE makes luxury goods more accessible to a diverse and discerning customer base, while actively promoting an eco-conscious approach to shopping. Established as a reputable and innovative company, FASHIONPHILE blends technology with fashion expertise to deliver an unparalleled shopping experience in both physical locations and digital omni-channel platforms. Their mission is to become the world's most sought-after name in luxury re-commerce by valuing diversity in their people, perspectives,... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience preferred
- Ability to work onsite in Atlanta, GA
- Availability to work flexible shifts including weekends, holidays and evenings
- Strong communication skills
- Proficiency with digital communication tools
- Ability to handle complex customer interactions
- Commitment to luxury service standards
- Willingness to learn and adapt
- Professional demeanor
Job Qualifications
- A customer-first mindset with strong understanding of luxury service expectations
- Excellent verbal and written communication skills with ability to explain complex topics clearly and professionally
- A team player who values collaboration but is also comfortable working independently
- Ability to multitask, prioritize and manage time effectively
- Open to receiving feedback and always willing to learn
- Strong proficiency in working with e-commerce platforms and navigating websites
- Ability to de-escalate, demonstrate discretion, and resolve stressful situations maintaining a calm and professional demeanor
- Ability to work on-site with flexible shifts including weekends, holidays, and evenings
- Nice to have prior experience with Ring Central Contact Center, Salesforce, Shopify and Google Suite tools
- Nice to have experience in luxury customer service, e-commerce, or high-end retail
Job Duties
- Deliver exemplary service by anticipating client needs, educating, advising, and problem-solving with clients on offerings, policies, and luxury resale market
- Handle inbound (95%) and outbound (5%) customer interactions via phone, chat, and email, delivering luxury-level support
- De-escalate dissatisfied customers professionally while offering solutions and support
- Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings
- Document client interactions with precision, contributing to database and helping refine client experience strategy
- Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat, video chat, text, email, and phone
- Conduct client outreach in support of Save-a-Sale program, Partner Program, and other client retention and loyalty-based initiatives
- Act as a brand ambassador ensuring every interaction reflects FASHIONPHILE's luxury and re-commerce values
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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