Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Paid Time Off
Paid sick time
Paid holidays
401(k) Plan
Life insurance
long term disability insurance
employee discount
Job Description
FASHIONPHILE is a pioneering company in the ultra-luxury fashion industry, focused on revolutionizing the resale market by providing a sustainable and accessible alternative to traditional luxury shopping. As a leader in luxury re-commerce, FASHIONPHILE extends the life cycle of luxury products, making high-end fashion accessible to a broader, diverse customer base. The company values diversity in its workforce, perspectives, and product offerings, fostering a culture of creativity and innovation which is essential to achieving its mission. FASHIONPHILE operates through both in-person experiences and digital omni-channel platforms, ensuring a seamless and sophisticated shopping experience.
The role of Client Concierge (CC) at... Show More
The role of Client Concierge (CC) at... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or client-facing roles preferred
- Strong communication and interpersonal skills
- Proficiency with technology and e-commerce platforms
- Ability to handle difficult or emotional client situations professionally
- Flexible availability to work onsite including weekends holidays and evenings
- Must be able to work full-time in the Lehi Utah location
Job Qualifications
- Customer-first mindset with strong understanding of luxury service expectations
- Excellent verbal and written communication skills with the ability to explain complex topics clearly and professionally
- A team player who values collaboration but is also comfortable working independently
- Ability to multitask prioritize and manage time effectively
- Individuals who are open to receiving feedback and are always willing to learn
- Strong proficiency in working with e-commerce platforms and navigating websites
- Ability to de-escalate demonstrate discretion and resolve stressful situations maintaining a calm and professional demeanor with frustrated customers
- Ability to work on-site with flexible shifts including weekends holidays and evenings
- Prior experience with Ring Central Contact Center Salesforce Shopify and Google Suite tools is a plus
- Experience in luxury customer service e-commerce or high-end retail is a plus
Job Duties
- Deliver exemplary service by anticipating client needs educating advising and problem-solving with clients on our offerings policies and the luxury resale market
- Handling inbound (95 percent) and outbound (5 percent) customer interactions via phone chat and email delivering luxury-level support
- De-escalating dissatisfied customers professionally while offering solutions and support
- Collaborate with various internal teams to ensure a seamless and sophisticated client experience reflective of the FASHIONPHILE brand and evolving service offerings
- Document client interactions with precision contributing to our database and helping refine our client experience strategy
- Maintain strong client relationships by offering expert product advice and fashion trend insights via site chat video chat text email and phone
- Conduct client outreach in support of our Save-a-Sale program Partner Program and other client retention and Loyalty-based initiatives
- Acting as a brand ambassador ensuring every interaction reflects FASHIONPHILE’s luxury and re-commerce values
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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