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Conference Services Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Job Description
HHM Hotels is a distinguished hospitality company known for its dedication to exceptional service and guest satisfaction. The company prides itself on instilling core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It into all aspects of its operations. With a strong emphasis on sustainability through programs like EarthView, HHM Hotels remains committed to environmentally responsible practices. As part of its continued growth and excellence, HHM Hotels is seeking a Conference Services Manager to join its team and contribute to the management of the Conference Services Department.
The Conference Services Manage... Show More
The Conference Services Manage... Show More
Job Requirements
- associate or bachelor’s degree preferred
- city experience required
- 1 to 3 years of related experience
- ability to work flexible schedules including holidays and weekends
- physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- strong customer service orientation
- attention to detail
- ability to work collaboratively in a team environment
Job Qualifications
- associate or bachelor’s degree preferred
- 1 to 3 years of related experience
- strong leadership and supervisory skills
- excellent communication and interpersonal skills
- proficiency in event management software and Microsoft Office
- ability to multitask and manage time effectively
- knowledge of hospitality industry standards and practices
Job Duties
- manage service group bookings, create BEOs and group resumes, set and run pre and post conference meetings with clients
- interview, select, train, schedule, coach, and support associates to ensure adherence to brand and hotel standards and HHM core values
- coordinate all event details including meetings, food and beverage, and audio-visual requirements
- establish rapport with meeting planners and clients while promoting hotel facilities and upselling menu options
- conduct walking site inspections throughout the property
- monitor in-house group activity and provide assistance as needed
- communicate with sales, front office, and reservations teams to coordinate guest room blocks and special reservations
- assign banquet and meeting room setups based on client needs
- review banquet associates’ work for accuracy
- assist sales staff in promoting the hotel and securing re-bookings through exceptional service
- document tracking of group activity and generate account history reports
- follow sustainability guidelines related to HHM’s EarthView program
- practice safe work habits, wear protective safety equipment, and comply with MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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