Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Holiday pay
Job Description
Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its commitment to exceptional service, exquisite properties, and creating memorable experiences for its guests. Established over five decades ago, Four Seasons has grown to operate numerous hotels and resorts worldwide, setting the gold standard in the luxury hotel industry. Its dedication to personalized guest experiences, world-class accommodations, and innovative culinary and wellness offerings has earned it prestigious awards and a loyal clientele. The company values its employees as the driving force behind delivering its hallmark service and continuously invests in their development and well-being.
The... Show More
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Job Requirements
- Valid work authorization for the U.S.
- One to two years previous employment in a related position
- Ability to operate computer equipment and food and beverage computer systems
- Attention to detail and problem-solving skills
- Reading, writing and oral proficiency in the English language
- Experience in luxury hotels or similar environments preferred
Job Qualifications
- One to two years previous employment in a related position
- College degree is preferred
- Previous experience in a luxury hotel or similar environment
- Thorough knowledge of guest service, cost control, labor control, merchandising, and accounting
- Attention to detail and problem-solving skills
- Passion for customer service
- Ability to operate computer equipment and food and beverage computer systems
- Reading, writing and oral proficiency in the English language
Job Duties
- Serve as a primary point of contact for corporate conferences, meetings, professional teams and entertainment once contracted through post-event follow-up
- Manage all aspects of events, including the room setup, catering and other special requests
- Oversee the execution of events/stay and troubleshooting any issues that may arise
- Work cohesively with the culinary, banquets, front office and the operational team to deliver seamless service
- Drive revenue and exceed goals through upsells in banquets food and beverage to assigned groups
- Forecast food and beverage events for assigned groups
- Manage guestroom blocks to assigned groups and provide updates during group pick up meeting
- Communicate and provide solutions to clients about rooms and food and beverage attrition
- Provide excellent customer service and manage customer expectations
- Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
- Maintain budgets, communicating to clients about estimated expenses
- Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports
- Conduct pre-conference meetings and post-event meetings
- Lead planning site visits
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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