Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $83,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
employee discount
Complimentary dry cleaning
Complimentary Meals
Training and development opportunities
Job Description
Four Seasons is a world-renowned luxury hospitality company powered by the dedication and passion of its people. As a collective, the team members at Four Seasons are driven by a desire to excel, constantly pushing boundaries to deliver exceptional experiences. Their culture is built on respect, kindness, and genuine care, embodying the belief that treating others the way one wants to be treated forms the foundation of memorable service. This global hospitality leader is committed to creating remarkable and lasting impressions for guests, residents, and partners through uncompromising dedication to luxury service paired with heartfelt authenticity. Beyond delivering luxury, Four... Show More
Job Requirements
- Bachelor's degree or CMP certification preferred
- 2 to 3 years experience directly related to hotel conference services
- Excellent reading, writing and oral proficiency in English
- Strong selling and interpersonal skills
- Strong problem-solving skills and ability to handle difficult situations and guests
- High level of creativity and attention to detail
- Ability to handle multiple tasks and make decisions in a fast-paced client driven environment
- Ability to work long and irregular hours, including holidays, weekends and evenings
- Proficiency in Golden Sales and Catering software, MS Word, Excel, and email and internet use
Job Qualifications
- Bachelor's degree or CMP certification preferred
- 2 to 3 years experience directly related to hotel conference services
- Excellent reading, writing and oral proficiency in English
- Strong selling and interpersonal skills
- Strong problem-solving skills and ability to handle difficult situations and guests
- High level of creativity and attention to detail
- Ability to handle multiple tasks and make decisions in a fast-paced client driven environment
- Ability to work long and irregular hours, including holidays, weekends and evenings
- Proficiency in Golden Sales and Catering software, MS Word, Excel, and email and internet use
Job Duties
- Serve as the primary hotel contact for all group bookings post-contract
- Ensure timely fulfillment of contractual obligations including deposit collection and rooming lists
- Act as liaison with the Reservations Team to manage rooming list updates, special requests, and VIP accommodations
- Provide on-site support by welcoming and assisting groups including high-profile clients
- Negotiate and plan Private Dining events with clients through creative menu presentations and event proposals
- Coordinate with Commercial and Food & Beverage Departments to ensure proper utilization of function space to maximize revenues
- Finalize confirmed bookings, maximize revenue through up-selling, and ensure effective communication with all departments
- Maintain an active trace/follow-up system and ensure accuracy of final checks and billing review
- Supervise execution of Private Dining events and ensure client satisfaction
- Plan or attend meetings with hotel staff and clients including sales and operations briefings
- Make timely decisions balancing client needs with financial, safety, and staffing goals
- Resolve challenges during group events and communicate promptly with managers
- Maintain knowledge of hotel facilities, event spaces, and operational needs
- Comply with Four Seasons Work Rules and Standards of Conduct
- Assist Commercial and Food & Beverage teams during large group movements
- Handle guest inquiries within the Commercial Department
- Perform other assigned tasks
- Maintain awareness of competitive resort facilities
- Serve as liaison for vendor/supplier related client needs
- Provide input for weekly forecasts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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