Job Overview
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional Development
Job Description
InnVentures is a dynamic hospitality management company driven by an innovative and entrepreneurial spirit. With a strong foundation built over 40 years, InnVentures operates more than 75 hotels across over 20 states, serving some of the nation’s largest Real Estate Investment Trusts (REITs) and private real estate owners, as well as a substantial portfolio of individual and family-owned hotels. The company prides itself on its proven management methods, development strategies, and techniques for maximizing revenue, making it a trusted leader in operating major hotel brands. InnVentures fosters a culture of team building that consistently aims to produce winning results, emphasizing... Show More
Job Requirements
- Education level: at least a 2-year college degree preferred
- minimum 1-3 years of related progressive experience in hotel or hospitality management
- proficiency in Microsoft Windows and company-specific software
- strong knowledge of food and beverage service, preparation, and regulations
- flexible schedule with ability to work long hours
- physical ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently
- excellent interpersonal and communication skills
- strong multitasking and organizational abilities
- commitment to professional appearance and grooming standards
- ability to maintain confidentiality
- willingness to attend all required training and meetings
- ability to participate in management on duty (M.O.D.) coverage
- reliable attendance and punctuality
- problem-solving skills and ability to handle stressful situations calmly
- comprehensive knowledge of hotel operational departments
- customer service orientation
Job Qualifications
- At least 3 years of progressive experience in a hotel or a related field or a 2-year college degree and at least 1 year of related experience
- proficiency in Windows, company approved spreadsheets and word processing
- knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations
- ability to maintain a warm and friendly demeanor at all times
- effective verbal and written communication skills with all levels of employees and guests
- ability to listen, understand, and clarify concerns raised by employees and guests
- multitasking and prioritizing departmental functions to meet deadlines
- participation in M.O.D. coverage as required
- maintaining regular attendance in compliance with InnVentures Hotel standards
- maintaining high standards of personal appearance and grooming
- compliance with InnVentures Hotel standards and regulations
- effective problem handling and solution implementation
- ability to understand and evaluate complex information from various sources
- ability to maintain confidentiality of information
Job Duties
- Manage existing accounts and follow up with client re-solicitation to capture future business
- respond to requests by meeting planners immediately
- liaise with other departments to anticipate event and equipment needs through regular BEO meetings, group resumes meetings, and ongoing correspondence
- interact with outside planners, vendors for event set-up
- maintain pricing integrity and propose upscale menus for clients
- create, review and revise rooming lists and VIP lists
- manage the sales inventory management system and adjust space in order to ensure maximum potential revenue
- be visible on the floor and assist staff as needed during functions
- respond to guest complaints in a timely manner
- keep immediate manager fully informed of all problems or matters requiring attention
- work with F&B managers and keep them informed of F&B issues
- prepare and submit required reports in a timely manner
- know meeting room set-ups and capabilities
- know sleeping room configurations and types
- have comprehensive knowledge of all operational departments within the hotel
- be involved in and/or conduct departmental and hotel training
- plan and execute holiday and special events in conjunction with the Catering Sales Managers
- use feedback from meeting planner evaluations to improve service and quality
- coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of service
- ensure participation within department for monthly InnVentures Hotel team meeting
- focus team on their role in contributing to guest service and audit scores
- conduct meetings according to Highgate Hotel standards as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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