Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $81,000.00 - $85,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Travel Discounts
Paid Time Off
Employee training programs
Job Description
Highgate Hotels is a prominent leader in real estate investment and hospitality management, managing assets over $15 billion. The company boasts a global portfolio of more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America. With a rich 30-year history as an innovator in the hospitality industry, Highgate provides expert guidance through all phases of the property lifecycle, including planning, development, recapitalization, and disposition. The company is known for its diverse collection of bespoke lifestyle hotel brands, well-established legacy brands, and independent hotels and resorts. These properties feature contemporary programming enriched by digital prowess, helping Highgate... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years experience in upscale hotel or related field
- Proficiency in hotel sales software and computer applications
- Knowledge of food and beverage laws and health regulations
- Ability to work flexible hours including evenings and weekends
- Ability to lift up to 20 pounds occasionally
- Strong interpersonal and communication skills
- Ability to work well under pressure and prioritize tasks
- Availability to attend mandatory meetings and training
- Adherence to company grooming and appearance standards
- Ability to maintain confidentiality of sensitive information
- Must be a creative and effective leader
- Demonstrate professionalism and ethical conduct
- Capability to develop and achieve revenue goals
- Willingness to perform additional job duties as assigned
Job Qualifications
- At least 3-5 years of progressive experience in an upscale or related field
- Or a 2-year college degree with at least 3 years related upscale hotel experience
- Proficient in Windows and hotel sales systems
- Experience with company-approved spreadsheets and word processing
- Knowledge of food and beverage preparation techniques and dietary restrictions
- Familiarity with health department and liquor laws
- Ability to work flexible and long hours
- Knowledge of all hotel departments
- Warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to excel in a fast-paced environment
- Self-confident, proactive, and able to prioritize and make effective decisions
- Ability to multitask and meet deadlines
- Must attend required meetings and trainings
- Maintain high personal appearance standards
- Possess creativity, professionalism, and leadership qualities
- Ability to create and manage revenue plans
- Maximize productivity and assist in problem-solving
- Able to evaluate complex data
- Maintain confidentiality
- Follow and implement standard operating procedures
Job Duties
- Perform job responsibilities in accordance with organizational standards
- Cultivate client partnerships and ensure all details are communicated and executed for a successful and enjoyable experience
- Regularly contact existing accounts based on tracing frequencies
- Actively sell guest rooms and food and beverage for small groups as assigned, ensuring monthly and quarterly goals are met
- Initiate and follow up on leads
- Use the property's computerized sales management system for managing business, including generating reports and blocking space
- Conduct professional site inspections with clients, highlighting key features
- Represent the hotel at client and industry functions
- Review sales contracts and validate key details with clients
- Monitor and enforce deadlines related to group room cut-offs, deposits, and function guarantees
- Ensure proper invoicing, billing, and payment procedures
- Create and distribute group resumes and communicate changes timely
- Recommend enhancements or upgrades to maximize revenue
- Participate in sales, operations, and BEO meetings
- Prepare proposals and contracts for prospective guests
- Obtain and validate rooming list details
- Assist in preparing monthly reports
- Operate within established sales expense budgets
- Develop knowledge of company sales policies and ensure adherence
- Maintain a passion and drive to outperform competition
- Attend all relevant meetings
- Follow standard operating procedures
- Perform any other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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