Conference Service Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a well-established hospitality management company distinguished by its fully integrated approach to delivering outstanding client service. Known for its commitment to excellence and employee empowerment, Driftwood Hospitality Management fosters a company culture that encourages associates to take initiative, be proactive, and contribute meaningfully to the success of their individual properties through well-defined strategies and objectives. The company employs some of the finest talents in the hospitality industry, spanning all roles and levels, ensuring a cohesive team dedicated to providing exceptional guest experiences. The company's Scottsdale Curio Resort & Spa in Scottsdale, AZ, serves as the location... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of hotel catering and rooms experience
- Proficient in English communication
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work varied shifts, including weekends and holidays
- Physical capability for walking, standing, sitting, and lifting up to 10 pounds
- Availability for 24/7 operational demands
- Strong interpersonal skills
- Computer literacy in standard software and hotel systems
- Ability to handle guest complaints professionally
- Leadership aptitude
Job Qualifications
- 2 or more years of hotel catering and rooms experience
- Proven track record in providing quality service
- Previous leadership experience preferred
- Strong verbal and written communication skills
- Knowledge of hotel, brand policies, and procedures
- Knowledge of catering, food and beverage, banquet operations
- Skills in managing function development and implementation
- Proficient with MS Word, Excel, and PowerPoint
- Experience with hotel systems such as Delphi preferred
- Strong problem-solving and customer relations skills
- Strong presentation and organizational skills
- Effective decision-making and influence abilities
Job Duties
- Prepare event documentation and coordinate with sales and hotel departments
- Plan, organize, and manage details for group and convention bookings
- Negotiate meeting functions, rooms, rates, and requirements
- Monitor room requirements and manage function details
- Address customer complaints and ensure quality delivery
- Upsell and suggest event enhancements to maximize revenue
- Lead pre-event and post-event meetings
- Communicate with customers verbally and in writing
- Act as liaison between hotel and customers throughout event phases
- Manage budgets to maximize revenue and minimize expenses
- Ensure adherence to hotel standards, policies, and procedures
- Facilitate meetings related to events
- Oversee customer experience from sales to event completion
- Proactively identify and solve operational challenges
- Promote guest satisfaction and build long-term relationships
- Utilize hotel systems to manage customer information
- Perform special projects as assigned
- Participate in corporate initiatives and task forces
- Exhibit leadership and maintain high-level service throughout events
- Resolve conflicts and contribute to team results
- Foster positive work relationships
- Allocate resources effectively and follow through on inquiries
- Pursue self-development and share knowledge
- Perform technical and procedural job requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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