Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.65
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) Plan
Job Description
The Conference Concierge position is offered by a reputable hotel known for delivering exceptional banquet and event services. This establishment prides itself on maintaining high standards in hospitality, ensuring every guest experiences seamless and memorable events. As a key member of the Banquet Department, the Conference Concierge plays a crucial role in coordinating various administrative and operational tasks that contribute to the flawless execution of conferences and meetings. The hotel emphasizes professionalism, efficiency, and guest satisfaction to uphold its esteemed reputation in the hospitality industry. The role is full-time and provides a competitive salary starting at $26.65 per hour, along... Show More
Job Requirements
- High school graduate or equivalent vocational training certificate
- prior experience in hospitality or customer service roles preferred
- basic arithmetic skills
- fluency in English both verbally and non-verbally
- strong communication and interpersonal skills
- ability to perform job functions with attention to detail, speed and accuracy
- excellent organizational and prioritization abilities
- ability to stay calm and resolve problems independently using sound judgment
- ability to follow directions thoroughly and understand guest service needs
- team player mindset with ability to work cohesively with coworkers
- ability to work with minimal supervision
- commitment to maintaining confidentiality of guest information and hotel data
Job Qualifications
- High school graduate or equivalent vocational training certificate
- experience in hospitality or banquet services preferred
- proficiency in basic arithmetic
- fluency in English both verbally and non-verbally
- ability to communicate clearly and provide legible directions
- strong attention to detail, speed, and accuracy
- ability to prioritize and organize tasks effectively
- capacity to remain calm and resolve problems using good judgment
- ability to follow directions thoroughly
- understanding of guest service needs
- teamwork skills and ability to work cohesively with co-workers
- ability to work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
Job Duties
- Utilize departmental communications including proper procedures for radio, paging, cellular phone and office phone use
- read, process, and file banquet event orders, resumes, and AV material daily
- assist clients with faxes, copying, computer needs, internet access, and shipping needs
- complete Business Center billing correctly
- follow all Resort and Department guidelines
- act as liaison between the guest and the hotel in orchestrating a successful guest experience while displaying a professional attitude and welcoming personality
- assist all guests with any business center requests
- assist the Director of Banquets with administrative needs
- maintain hotel standards regarding the business center, hotel or food & beverage
- take ownership of the floor ensuring all guests have an exceptional experience
- check all meeting space in use to ensure rooms are set per guest specifications including cleanliness and signage
- report any deficiencies to the Director of Banquets
- prepare monthly PO for business center and meeting toolbox needs
- assist guests with challenges, requests, and follow up with appropriate hotel departments to ensure resolution
- communicate any changes to hotel departments such as lunch requests, room setups, and meeting times
- assist with BEO's, resumes, welcome packets, amenity forms and site visits
- ensure all copier, fax machines and computers in business center are in good working order
- other duties as assigned by the Director of Banquets
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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