Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.65
Work Schedule
Standard Hours
Benefits
Group medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
pre-tax flexible benefit plan
Employee assistance program
Paid Time Off
Sick Time
401(k) plan with Company Match
Job Description
This opportunity is with a well-established hotel known for its excellence in guest services and commitment to creating memorable experiences. The hotel features a dynamic Banquet Department that plays a crucial role in hosting events ranging from small meetings to large conferences. The team members in this department ensure that all aspects of event planning and execution are handled professionally and with great attention to detail. The company is committed to providing a workplace that fosters growth and values employees as an integral part of its success.
The role of Conference Concierge is integral to the seamless operation o... Show More
The role of Conference Concierge is integral to the seamless operation o... Show More
Job Requirements
- high school graduate or equivalent vocational training certificate
Job Qualifications
- compute basic arithmetic
- fluency in English both verbally and non-verbally
- provide legible communication and directions
- perform job functions with attention to detail, speed, and accuracy
- prioritize and organize tasks effectively
- remain calm and resolve problems using good judgment
- follow directions thoroughly
- understand guest service needs
- work cohesively with co-workers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and hotel data
Job Duties
- utilize departmental communications including radio, paging, cellular phone, and office phone use
- read, process, and file banquet event orders, resumes, and AV material daily
- assist clients with faxes, copying, computer needs, internet access, and shipping
- complete business center billing accurately
- follow all resort and department guidelines
- act as liaison between guests and the hotel to ensure a successful guest experience
- assist all guests with business center requests
- assist Director of Banquets with administrative needs
- maintain hotel standards regarding business center, hotel, or food and beverage
- take ownership of the floor to ensure exceptional guest experience
- check all meeting spaces daily against BEO specifications for cleanliness and appearance
- ensure appropriate door signage and lobby room postings
- report deficiencies to Director of Banquets
- prepare monthly purchase orders for business center and meeting toolbox needs
- assist guests with challenges and follow through with appropriate hotel departments
- communicate changes such as lunch requests, room setups, and meeting times to relevant departments
- assist with BEOs, resumes, welcome packets, amenity forms, and site visits
- help guests with nametags, table tents, conference dining table tags, and menu description cards
- ensure all business center equipment is in good working order
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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