Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $27.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) Plan
Job Description
Terranea is a premier coastal resort known for its stunning ocean views, luxurious accommodations, and exceptional guest services located in Southern California. As a revered destination for both leisure and business travelers, Terranea offers an unparalleled experience through its world-class amenities, exquisite dining options, and beautifully maintained grounds that seamlessly blend nature and refined hospitality. The resort prioritizes guest satisfaction and delivers bespoke services that cater to a diverse clientele from around the globe. With a commitment to excellence, professionalism, and a warm, welcoming atmosphere, Terranea continually earns accolades for its exceptional service standards and idyllic setting.
The Conference... Show More
The Conference... Show More
Job Requirements
- High school graduate or equivalent vocational training certificate
- Ability to compute basic arithmetic
- Proficient in English communication
- Capable of providing clear communication and directions
- Ability to prioritize and organize tasks
- Demonstrates problem-solving skills and good judgment
- Able to work both independently and in a team
- Maintains confidentiality of sensitive information
Job Qualifications
- Compute basic arithmetic
- Fluency in English verbally and in writing
- Provide legible communication and directions
- Perform job functions with attention to detail, speed, and accuracy
- Prioritize and organize work efficiently
- Think clearly, remain calm, and resolve problems using good judgment
- Follow directions thoroughly
- Understand guest service needs
- Work cohesively with coworkers as part of a team
- Work independently with minimal supervision
- Maintain confidentiality of guest information and hotel data
Job Duties
- Utilize departmental communications including radio, paging, cellular phone, and office phone
- Read, process, and file banquet event orders, resumes, and audiovisual materials daily
- Assist clients with faxes, copying, computer needs, internet access, and shipping services
- Complete business center billing accurately
- Follow all resort and department guidelines
- Act as liaison between guests and the hotel to ensure a successful guest experience
- Assist guests with all business center requests
- Support the Director of Banquets with administrative tasks
- Maintain hotel standards related to the business center and food and beverage
- Ensure meeting rooms are set per guest specifications by inspecting cleanliness and appearance
- Verify appropriate room signage and lobby postings
- Report deficiencies to the Director of Banquets
- Prepare monthly purchase orders for business center and meeting toolbox needs
- Assist guests with challenges and coordinate resolution with appropriate hotel departments
- Communicate updates regarding lunch requests, room setups, and meeting times to relevant departments
- Assist with banquet event orders, welcome packets, amenity forms, and site visits
- Ensure all business center equipment is operational
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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