Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $26.44
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible scheduling
Job Description
Fontainebleau Las Vegas is a renowned luxury hotel and casino resort located in the vibrant city of Las Vegas, Nevada. Known for its elegant design, exceptional hospitality, and world-class amenities, Fontainebleau Las Vegas offers an unparalleled experience to its guests and visitors. The establishment prides itself on creating an inclusive and welcoming environment that reflects the diversity of the communities it serves. With a strong commitment to excellence, innovation, and guest satisfaction, Fontainebleau Las Vegas stands as a premier destination for travelers seeking both leisure and business experiences.
The role of the Conference Concierge at Fontainebleau Las Vegas... Show More
The role of the Conference Concierge at Fontainebleau Las Vegas... Show More
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- Proven experience in a customer service or guest relations role
- Strong interpersonal and communication skills
- Excellent organizational and time-management abilities
- Proficiency in technology and software relevant to the role
- Ability to work nights, holidays, and weekends
- Ability to handle a fast-paced and somewhat stressful work environment
- Must be able to qualify for necessary licenses and permits
- Ability to read, interpret, and communicate effectively in English
- Ability to lift and move weights as required by the job
- Ability to stand and perform physical tasks during work hours
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in hospitality or a related field preferred
- proven experience in a customer service or guest relations role, preferably in a conference, hotel, or event environment
- strong interpersonal and communication skills, with the ability to interact effectively with diverse groups of people
- excellent organizational and time-management abilities to handle multiple tasks and priorities simultaneously
- knowledge of conference logistics, event planning, and hospitality industry practices is a plus
- proficiency in using technology and software for registration, communication, and guest management
- ability to remain composed and professional under pressure and in fast-paced environments
- willingness to work a flexible schedule including nights, holidays, and weekends
- ability to work in a fast-paced, busy, and somewhat stressful environment
Job Duties
- Welcome conference attendees and provide a warm, professional, and friendly first point of contact
- offer personalized assistance and information to guests, addressing their inquiries and needs promptly and courteously
- act as a liaison between conference participants and various departments, facilitating effective communication and problem-solving
- collaborate with event planners and organizers to understand the conference schedule, requirements, and special arrangements
- assist in organizing conference materials, registration packets, and any necessary documentation
- ensure conference spaces are set up and ready, including meeting rooms, audio-visual equipment, and any additional amenities
- maintain a comprehensive knowledge of the conference schedule, speakers, sessions, and special events
- provide attendees with up-to-date information on conference activities, local attractions, transportation, and dining options
- arrange reservations for conference guests at local restaurants, transportation services, or entertainment venues as requested
- handle and resolve guest inquiries, complaints, and issues promptly and professionally
- anticipate potential problems and proactively find solutions to ensure guest satisfaction throughout the conference
- identify VIP attendees and provide them with personalized attention and support
- coordinate VIP amenities, meet-and-greet services, and any other special requirements to enhance their conference experience
- assist in organizing and executing networking events, receptions, and social gatherings for conference attendees
- ensure that all conference-related social functions run smoothly and create a positive and enjoyable atmosphere for participants
- collect feedback from conference attendees to evaluate the overall guest experience and identify areas for improvement
- collaborate with the events team to compile post-conference reports and make recommendations for future events
- temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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