Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
The Harrison Group is a well-established, third-generation family business that has proudly operated in Ocean City, Maryland, since 1951. This respected hospitality company owns and manages over fifteen hotels and seven restaurants across multiple prime coastal locations including Ocean City, Maryland; Virginia Beach; Corolla, North Carolina; and Jacksonville Beach, Florida. Known for its commitment to excellence, the Harrison Group consistently invests in annual renovations to keep its properties fresh, modern, and appealing to guests. This continuous improvement effort enhances both the facilities and the overall guest experience. The company emphasizes innovation and growth, always seeking new opportunities to expand its... Show More
Job Requirements
- high school diploma or equivalent
- preferred 1-2 years of experience in event planning, hospitality, or related customer-facing role
- experience in hotel sales, banquet operations, or conference services preferred
- proficiency in Microsoft Office Suite and event management software
- familiarity with banquet event orders, group resumes, and sales reports
- knowledge of audiovisual equipment and setup
- ability to learn hotel-specific systems such as Sertifi
- strong organizational and multitasking skills
- excellent communication and interpersonal skills
- problem-solving mindset
- sales acumen
- detail-oriented
- physical stamina to stand and walk for extended periods
- ability to lift and carry 25 lbs frequently and up to 50 lbs occasionally with assistance
- ability to bend, stoop, and reach
- manual dexterity to operate AV equipment and computers
- clear verbal communication skills
- ability to move between indoor and outdoor event spaces
- flexible schedule including early mornings, evenings, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- associate's or bachelor's degree in hospitality, event management, or a related field preferred
- 1-2 years of experience in event planning, hospitality, or a related customer-facing role preferred
- experience in hotel sales, banquet operations, or conference services preferred
- proficiency in Microsoft Office Suite (Word, Excel, Outlook) and event management software
- familiarity with banquet event orders (BEOs), group resumes, and sales reports
- knowledge of audiovisual equipment and setup for meetings and conferences
- ability to learn and use hotel-specific systems such as Sertifi for contract management
- strong organizational and multitasking skills
- excellent communication and interpersonal skills
- problem-solving mindset with ability to handle last-minute changes and guest requests
- sales acumen and ability to upsell services and enhancements
- detail-oriented with focus on guest satisfaction and seamless event execution
Job Duties
- maintains positive relationships with clients
- works with sales manager on adding important notes to group resume to communicate client needs and expectations across the property
- attends weekly staff meeting to review all upcoming groups
- prepares and distributes banquet event orders (BEOs) to client through Sertifi for review and signature
- prepares and distributes weekly BEO packet to team
- attends weekly BEO meeting
- uses upsell strategy for additional booking revenue (décor, AV, specialty linen/chairs)
- upsells the client with menu selection above contracted food and beverage minimum
- leads pre and post conference meetings for applicable groups
- remains group's visible point of contact during peak event timelines
- assists with special projects and other responsibilities as assigned
- works with sales manager on execution of final folio and rebooking repeat accounts
- prospects and runs prospecting reports for sales team
- attends walk through with client and sales manager
- is present and available during client events, meetings, meals
- maintains records of detailed information about each event
- maintains inventory of equipment and supplies
- works with A/V set up and acts as the in-house A/V set up
- works directly with client
- works with hotel to ensure proper housekeeping
- organizes post event clean-up and re-set for next function
- makes sure that the rooms are set and ready for meetings/meal functions 30 minutes prior to arrival
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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