Conference Concierge

Suffolk, VA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $24.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Career development opportunities

Job Description

The Harrison Group is a well-established, third-generation family business that has proudly operated in Ocean City, Maryland, since 1951. This respected hospitality company owns and manages over fifteen hotels and seven restaurants across multiple prime coastal locations including Ocean City, Maryland; Virginia Beach; Corolla, North Carolina; and Jacksonville Beach, Florida. Known for its commitment to excellence, the Harrison Group consistently invests in annual renovations to keep its properties fresh, modern, and appealing to guests. This continuous improvement effort enhances both the facilities and the overall guest experience. The company emphasizes innovation and growth, always seeking new opportunities to expand its... Show More

Job Requirements

high school diploma or equivalent
preferred 1-2 years of experience in event planning, hospitality, or related customer-facing role
experience in hotel sales, banquet operations, or conference services preferred
proficiency in Microsoft Office Suite and event management software
familiarity with banquet event orders, group resumes, and sales reports
knowledge of audiovisual equipment and setup
ability to learn hotel-specific systems such as Sertifi
strong organizational and multitasking skills
excellent communication and interpersonal skills
problem-solving mindset
sales acumen
detail-oriented
physical stamina to stand and walk for extended periods
ability to lift and carry 25 lbs frequently and up to 50 lbs occasionally with assistance
ability to bend, stoop, and reach
manual dexterity to operate AV equipment and computers
clear verbal communication skills
ability to move between indoor and outdoor event spaces
flexible schedule including early mornings, evenings, weekends, and holidays

Job Qualifications

high school diploma or equivalent
associate's or bachelor's degree in hospitality, event management, or a related field preferred
1-2 years of experience in event planning, hospitality, or a related customer-facing role preferred
experience in hotel sales, banquet operations, or conference services preferred
proficiency in Microsoft Office Suite (Word, Excel, Outlook) and event management software
familiarity with banquet event orders (BEOs), group resumes, and sales reports
knowledge of audiovisual equipment and setup for meetings and conferences
ability to learn and use hotel-specific systems such as Sertifi for contract management
strong organizational and multitasking skills
excellent communication and interpersonal skills
problem-solving mindset with ability to handle last-minute changes and guest requests
sales acumen and ability to upsell services and enhancements
detail-oriented with focus on guest satisfaction and seamless event execution

Job Duties

maintains positive relationships with clients
works with sales manager on adding important notes to group resume to communicate client needs and expectations across the property
attends weekly staff meeting to review all upcoming groups
prepares and distributes banquet event orders (BEOs) to client through Sertifi for review and signature
prepares and distributes weekly BEO packet to team
attends weekly BEO meeting
uses upsell strategy for additional booking revenue (décor, AV, specialty linen/chairs)
upsells the client with menu selection above contracted food and beverage minimum
leads pre and post conference meetings for applicable groups
remains group's visible point of contact during peak event timelines
assists with special projects and other responsibilities as assigned
works with sales manager on execution of final folio and rebooking repeat accounts
prospects and runs prospecting reports for sales team
attends walk through with client and sales manager
is present and available during client events, meetings, meals
maintains records of detailed information about each event
maintains inventory of equipment and supplies
works with A/V set up and acts as the in-house A/V set up
works directly with client
works with hotel to ensure proper housekeeping
organizes post event clean-up and re-set for next function
makes sure that the rooms are set and ready for meetings/meal functions 30 minutes prior to arrival

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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