Sares Regis Operating Company, L.P. logo

Concierge/Resident Services Coordinator

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Range $25.00 - $27.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

401(k) match
rental incentive
renewal compensation
Bonuses
Rental Discounts
Medical insurance
Dental Insurance
Vision Insurance
vacation accrual
sick time accrual

Job Description

Sares Regis Group, based in Newport Beach, California, is a distinguished privately held real estate development, investment, and management firm. Established in 1993, Sares Regis Group has built an impressive portfolio focused primarily on commercial properties and multifamily communities across the western United States. Over nearly three decades, the company has developed and acquired an excess of $7 billion in commercial and residential assets, underscoring its significant impact in the real estate market. Managing a vast portfolio that includes approximately 25 million square feet of office and industrial space and 42,000 apartment units, Sares Regis Group showcases its leadership and... Show More

Job Requirements

  • Must have excellent customer service experience with ability to pass fair housing exam
  • Must have relevant experience
  • Ability to effectively communicate both written and verbal
  • Experience with file audits, customer service and resident engagement
  • Ability to work independently without direct supervision
  • Must have knowledge of operations software used at the property level including Outlook, Internet software, Excel, and Word
  • Current driver’s license and auto insurance
  • Able to work weekends and overtime as job requires

Job Qualifications

  • Must have excellent customer service experience with ability to pass fair housing exam
  • Must have relevant experience
  • Ability to effectively communicate both written and verbal
  • Experience with file audits, customer service and resident engagement
  • Ability to work independently without direct supervision
  • Must have knowledge of operations software used at the property level including Outlook, Internet software, Excel, and Word
  • Current driver’s license and auto insurance
  • Able to work weekends and overtime as job requires

Job Duties

  • Responsible for greeting prospects, guests and visitors as they arrive to our community
  • Provide a personalized experience, with emphasis on care and convenience for our future and current residents
  • Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
  • Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
  • Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings
  • Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
  • Identify, communicate and implement opportunities to improve resident happiness and service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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