Concierge/Receptionist - Guest Services - Grossmont Hospital - Variable Shift - Per Diem
Job Overview
Compensation
Type:
Hourly
Rate:
Range $27.50 - $33.53
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Union membership
Job Description
Sharp HealthCare is a leading healthcare organization recognized for its commitment to providing exceptional medical care and outstanding patient experiences. With a deep-rooted mission to improve the health and well-being of the communities it serves, Sharp HealthCare operates a network of hospitals, outpatient centers, and specialty care facilities that emphasize innovation, compassionate service, and clinical excellence. The organization is dedicated to fostering an inclusive and supportive work environment that values diversity, equity, and collaboration among its staff. As a prominent healthcare provider, Sharp HealthCare continuously invests in advanced technologies and professional development to ensure top-quality care for all patients.
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Job Requirements
- high school diploma or equivalent
- two years experience in a hospital or customer service position
- knowledge of effective interpersonal and customer relations skills
- ability to remain calm with angry or distressed patients or visitors
- good organizational skills and basic computer knowledge
- good telephone etiquette and ability to be frequently interrupted
Job Qualifications
- high school diploma or equivalent
- two years experience in a hospital or customer service position
- effective interpersonal and customer relations skills
- ability to remain calm with angry or distressed patients or visitors
- good organizational skills and basic computer knowledge
- good telephone etiquette and ability to be frequently interrupted
Job Duties
- assist administration in delivering a high level of customer service in the main lobby by providing relevant and timely information and assistance to patients, visitors and staff
- provide volunteer guidance and training in concierge duties
- maintain a safe and orderly lobby
- maintain and monitor comfort cart to assure refreshments are fresh and area is clean
- coordinate wheelchair availability, maintenance and storage
- assist administration and other departments with ad hoc duties and projects
- use general computer skills and input data
- adhere to ppi regulations when sorting, labeling and discarding or distributing patient belongings
- provide information and answer questions to resolve customer satisfaction issues
- respond to issues and requests promptly using good customer service standards
- answer and triage incoming telephone calls
- use service recovery tools appropriately
- round with purpose using aidet
- refer high-level complaints to patient relations
- update resource/referral services and provide information to internal and external customers
- keep printed resource material and telephone lists current and available
- model sharp's behavior standards and demonstrate positive initiative and teamwork
- manage up co-workers and volunteers for reward and recognition
- develop standardized practices with other concierge staff
- oversee volunteers ensuring knowledge of facility, escorting, problem solving and service recovery
- utilize warm handoff techniques as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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