Concierge/Receptionist - Guest Services - Grossmont Hospital - Variable Shift - Per Diem
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $28.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee wellness programs
Job Description
Sharp HealthCare is a prominent healthcare organization known for its commitment to patient-centered care and community health services. As one of the leading healthcare providers, Sharp HealthCare delivers a comprehensive range of medical services across multiple hospitals, outpatient centers, and specialty clinics throughout its service areas. The organization prides itself on a culture of compassion, innovation, and excellence, consistently striving to improve patient outcomes and experience. Sharp HealthCare also promotes a collaborative work environment that supports professional growth and development for its employees, ensuring a well-rounded and inclusive workplace. Furthermore, Sharp HealthCare values diversity and equal opportunity, providing a supportive... Show More
Job Requirements
- High school diploma or equivalent
- Two years experience in hospital or customer service role
- Ability to provide high level customer service
- Effective communication skills
- Ability to handle stressful situations calmly
- Basic computer proficiency
- Availability to work variable shifts including weekends as needed
- Willingness to join union as part of employment terms
- Compliance with collective bargaining agreement terms
Job Qualifications
- High school diploma or equivalent
- Two years experience in a hospital or customer service position
- Effective interpersonal and customer relations skills
- Ability to remain calm with angry or distressed patients or visitors
- Basic computer skills
- Good organizational and multitasking abilities
- Strong telephone etiquette and communication skills
- Ability to train and oversee volunteers
- Knowledge of customer service standards and service recovery methods
Job Duties
- Assist administration in delivering high level of customer service in the main lobby by providing relevant and timely information and assistance to patients visitors and staff
- Provide volunteer guidance and training in concierge duties
- Maintain a safe and orderly lobby environment
- Monitor and maintain comfort cart ensuring refreshments are fresh and area is clean
- Coordinate wheelchair availability maintenance and storage
- Assist administration and other departments with ad hoc duties and projects
- Answer phone and triage incoming telephone calls
- Identify and resolve customer satisfaction issues and refer high level complaints appropriately
- Update resource and referral services and maintain printed resource materials and telephone lists
- Advocate the mission values and philosophy of Sharp HealthCare and exemplify customer service to the lobby team
- Oversee volunteers ensuring knowledge of facility IDX patient system escorting function and problem solving
- Utilize service recovery tools and communication methods such as AIDET
- Participate in problem identification and solutions and model Sharp Behavior Standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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