Concierge/Reception - Guest Services - Grossmont Hospital - Variable Shift - Per Diem
Job Overview
Compensation
Type:
Hourly
Rate:
Range $27.50 - $30.40
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Job Description
Sharp HealthCare is a prominent and esteemed health care provider renowned for delivering exemplary medical services and fostering a compassionate environment for both patients and staff. As a comprehensive health care network, Sharp HealthCare encompasses a wide range of facilities, including hospitals, specialty care centers, and outpatient clinics. The organization is committed to advancing community health through excellence in patient care, innovative medical research, and robust community outreach programs. With a reputation rooted in quality and dedication, Sharp HealthCare stands as a leader in the medical field, emphasizing patient-centered care and professional growth opportunities for its employees.
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Job Requirements
- H.S. diploma or equivalent
- Minimum of two years experience in hospital or customer service setting
- Ability to provide excellent customer service
- Strong communication and organizational skills
- Proficiency with basic computer functions
- Ability to manage multiple tasks efficiently
- Adherence to privacy and PPI regulations
- Ability to work variable shifts including weekends as needed
- Must join the union within 31 days if hired under the collective bargaining agreement
Job Qualifications
- H.S. diploma or equivalent
- Two years experience in a hospital or customer service position
- Effective interpersonal and customer relations skills
- Ability to remain calm with angry or distressed patients or visitors
- Good organizational skills and basic computer knowledge
- Good telephone etiquette and ability to handle frequent interruptions
Job Duties
- Assist administration in delivering a high level of customer service in the main lobby by providing relevant and timely information and assistance to patients, visitors and staff
- Provide volunteer guidance and training in concierge duties
- Maintain a safe and orderly lobby
- Maintain and monitor comfort cart to assure refreshments are fresh and area is clean
- Coordinate wheelchair availability, maintenance and storage
- Assist administration and other departments with ad hoc duties and projects
- Demonstrate organizational skills and ability to multi-task
- Input data
- Adhere to PPI regulations when sorting, labeling and discarding or distributing patient belongings
- Provide information and answer questions
- Identify and resolve customer satisfaction issues and report them to appropriate departments
- Answer phone and triage incoming telephone calls
- Utilize service recovery tools appropriately
- Round with purpose using AIDET communication
- Refer high-level complaints to Patient Relations
- Update resource/referral services and provide information
- Maintain printed resource materials and telephone lists
- Ensure concierge manual remains current
- Advocate Sharp HealthCare’s mission, values and philosophy
- Demonstrate effective communication and telephone etiquette
- Manage up co-workers and volunteers for reward and recognition
- Work with other concierge staff to develop standardized practices
- Demonstrate positive initiative and motivation
- Participate in problem identification and solutions
- Apply ‘Must Haves’ when dealing with patients, guests and staff
- Utilize ‘warm handoff’ technique when needed
- Oversee volunteers to ensure knowledge of facility and IDX patient information system
- Ensure volunteers utilize service recovery tools and AIDET
- Monitor volunteer use of ‘warm handoff’ when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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