Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K Matching
Paid Time Off
Disability insurance
Life insurance
Job Description
Sedgwick is a global leader in technology-enabled risk, benefits, and integrated business solutions, serving clients and their employees with more than 33,000 colleagues worldwide. Recognized by Newsweek as one of America's Greatest Workplaces National Top Companies and certified as a Great Place to Work, Sedgwick is known for its caring culture, commitment to work-life balance, and a supportive, diverse, and inclusive work environment. The company has also earned accolades such as being listed among the Fortune Best Workplaces in Financial Services & Insurance. With a focus on delivering exceptional service, Sedgwick helps those facing unexpected challenges with tailored solutions that... Show More
Job Requirements
- High school diploma or GED
- one year of experience in construction management restoration or insurance claims and customer service
- ability to work under pressure and meet deadlines
- strong communication skills
- PC literate
- ability to multi task and prioritize
- attendance during scheduled hours
- ability to maintain professionalism
- good problem solving ability
- willingness to perform other duties as assigned
Job Qualifications
- High school diploma or GED
- one year of experience in construction management restoration or insurance claims and customer service
- Chronicle software experience preferred
- excellent oral and written communication skills
- PC literate including Microsoft Office products
- good problem resolution skills
- good judgment and sound decision making skills
- ability to build a consensus among various parties
- strong relationship building skills
- excellent organizational skills accuracy and attention to detail
- initiative and ability to multi task
- above average speed and accuracy keystroke skills
- high level of professionalism
- ability to work under pressure in a fast paced environment and maintain a positive demeanor
- ability to work independently or in a team environment
- ability to meet or exceed performance competencies
- bi lingual English Spanish a plus
Job Duties
- Receives reviews and dispatches new jobs to contractors based on job type and location
- places outbound calls to sell programs to customers assigns contractors makes customer appointments provides assistance to insurance adjusters and sets up program expectations
- monitors pending jobs and makes follow-up calls to homeowners to ensure the process is going smoothly and answers questions as needed
- receives inbound calls to answer customer service questions resolve minor issues and schedule appointments or escalate issues to the proper channels
- attendance during scheduled work hours is required
- performs other duties as assigned
- supports the organization s quality programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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