Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $30.17 - $36.20
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Professional development opportunities
Employee assistance program
Retirement Plan
Job Description
This opportunity is with a dynamic healthcare organization committed to exceptional patient and visitor experiences. The organization values passion and customer focus, creating a workplace where people truly believe in their mission and work collaboratively to support their community. The Volunteer & Guest Services department is essential for maintaining a hospitable environment that welcomes and assists patients, visitors, and the broader community throughout their healthcare journey. This is a temporary position from October 27, 2025, through January 19, 2026, designed to ensure the smooth and efficient operation of the Information Desk. The position entails supervising volunteers and providing direct assistance... Show More
Job Requirements
- High school diploma or GED required
- must pass Bilingual Fluency Assessment for Clinicians with competent rating overall and 85% or greater in Spanish fluency prior to hire or transfer
- prior community interpretation experience
- ability to work variable work shifts
- capacity to handle customer service and supervisory responsibilities
- effective problem-solving skills
- ability to troubleshoot basic computer issues
- excellent communication skills
- ability to maintain confidentiality
- ability to collaborate with multiple hospital departments
- must be able to work 24 scheduled hours per week
- non-affiliated union status
Job Qualifications
- High school diploma or GED
- community interpretation experience
- bilingual fluency in Spanish with a competent rating of 85% or greater
- strong customer service skills
- experience supervising or coordinating volunteers
- knowledge of hospital operations and policies
- effective communication and interpersonal skills
- problem-solving and conflict management abilities
- proficiency with basic computer troubleshooting
- ability to train and coach volunteers
- familiarity with local community resources
- ability to work variable shifts
- attention to detail
Job Duties
- Ensure all guests are greeted cordially in a warm, hospitable manner
- answer questions and give information and directions to guests
- oversee delivery of patient mail and flowers, ensuring timely delivery and documentation
- print daily meeting schedule and demonstrate knowledge of hospital events and locations
- provide information for surgery families when volunteers are unavailable to provide the service
- follow up with appropriate departments when questions or concerns arise
- provide information regarding local services such as hotels, restaurants, taxi service, support agencies
- collaborate with Patient Relations Manager to meet hospital service standards and implement customer service training for Information Service volunteers
- collaborate with Safety/Security to identify and quickly report disturbances and unusual situations, including suspicious persons
- assist with ensuring the Meditation Room and Whitney Lobby are available for guests, as appropriate
- provide accurate information regarding hospital operations, policies, and procedures
- be familiar with all departments and services provided by the healthcare system and communicate changes to the Information Service volunteers in a timely and effective manner
- work with volunteers from Service League, Career Pathway Program, and various agencies to ensure they successfully complete position requirements and/or learning objectives
- provide an atmosphere of cooperation, compassion, and confidentiality for hospital staff, patients, and volunteers
- utilize skills and abilities of volunteers to meet hospital needs while providing a meaningful experience
- communicate volunteer staffing issues to Director
- maintain a proactive approach to meeting needs of guests, staff, and volunteers and keep Director apprised of changes and concerns
- support effective operations through orienting, training, evaluating, and coaching volunteers to ensure quality services and compliance
- troubleshoot issues, concerns, and situations at information desk using effective problem solving and conflict management skills, including referring unusual situations to Director, Administrative Supervisor, or Security and diffusing situations until help can respond
- troubleshoot computer problems at Information Desk, Service League Office, Sign-In Computer, and Gift Shop
- submit work orders for lobby maintenance
- monitor Wayfinder activities using BedTracker software to assist in workflow and staffing model recommendations
- accept and perform other related duties upon request
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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