Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $30.00 - $36.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
volunteer opportunities
Employee assistance program
Flexible Schedule
Job Description
This job opportunity is presented by a reputable healthcare system that prioritizes passion, community service, and outstanding customer experience. The hiring department, Volunteer & Guest Services, is committed to fostering an environment where employees genuinely believe in what they do and bring their enthusiasm and customer focus into their daily work. With a mission to serve the community, patients, and visitors, the healthcare system offers a welcoming and compassionate environment, emphasizing collaboration and continuous improvement.
The role being offered is a Temporary Information Desk Supervisor position, lasting from October 27, 2025, through January 19, 2026, making it ideal for individua... Show More
The role being offered is a Temporary Information Desk Supervisor position, lasting from October 27, 2025, through January 19, 2026, making it ideal for individua... Show More
Job Requirements
- High school diploma or GED
- Successful completion of Bilingual Fluency Assessment for Clinicians with required ratings
- Community interpretation experience
- Ability to work variable shifts
- Strong interpersonal and communication skills
- Experience supervising volunteers
- Competency in troubleshooting computer and software issues
- Ability to maintain confidentiality
- Ability to collaborate with multiple departments
- Commitment to providing excellent customer service
Job Qualifications
- High school diploma or GED
- Community interpretation experience
- Bilingual fluency in Spanish with a competent rating of 85 percent or greater
- Experience working with volunteers
- Strong customer service and communication skills
- Ability to handle conflict and problem solve effectively
- Knowledge of hospital operations and services
- Proficiency with basic computer and software tools
- Ability to train and coach volunteers
- Ability to work flexible hours
Job Duties
- Ensure all guests are greeted cordially in a warm hospitable manner
- Answer questions and give information and directions to guests
- Oversee delivery of patient mail and flowers ensuring timely delivery and documentation
- Print daily meeting schedule and demonstrate knowledge of hospital events and locations
- Provide information for surgery families when volunteers are unavailable
- Follow up with appropriate departments when questions or concerns arise
- Provide information regarding local services such as hotels restaurants taxi service support agencies
- Collaborate with Patient Relations Manager to meet hospital service standards and implement customer service training for Information Service volunteers
- Collaborate with Safety/Security to identify and quickly report disturbances and unusual situations including suspicious persons
- Assist with ensuring the Meditation Room and Whitney Lobby are available for guests as appropriate
- Provide accurate information regarding hospital operations policies and procedures
- Be familiar with all departments and services provided by the healthcare system and communicate changes to the Information Service volunteers in a timely and effective manner
- Work with volunteers from the Service League Career Pathway Program and various agencies to ensure they are able to successfully complete all position requirements and/or learning objectives related to the Information and Wayfinder Services
- Provide an atmosphere of cooperation compassion and confidentiality for hospital staff patients and volunteers
- Utilize the skills and abilities of volunteers to meet the needs of the hospital while providing a meaningful experience for each volunteer
- Communicate volunteer staffing issues to Director
- Maintain a proactive approach to meeting the needs of our guests staff and volunteers and keep Director apprised of changes and concerns
- Support effective operations through proper orienting training evaluating and coaching of Information Service volunteers as needed to ensure continuity of quality services and compliance with applicable laws and regulations
- Troubleshoot issues concerns and situations presented at the information desk using effective problem solving and conflict management skills including the ability to refer unusual situations to Director Administrative Supervisor or Security and diffuse a situation until appropriate help can respond
- Troubleshoot computer problems at Information Desk Service League Office Sign-In Computer and in the Gift Shop
- Submit work orders using Order Entry for lobby maintenance needs
- Monitor Wayfinder activities using BedTracker software to assist in redirecting workflow or recommending staffing model changes to best meet hospital needs based on peak activity levels
- Accept and perform other related duties and responsibilities upon request
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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