Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Paid holidays
Job Description
This is a dynamic role within a senior living community committed to enhancing the quality of life for its residents. The hiring establishment is a residential community that values genuine relationships, efficient communication, and a warm, welcoming environment tailored specifically for older adults. This community setting is designed to foster a sense of belonging and positivity among residents, their families, and the team members who work there. As an integral part of this community, the chosen candidate will play a critical role in orchestrating exceptional resident and family experiences while upholding the community's standards of safety, warmth, and hospitality.
<... Show More
<... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or related field
- Strong communication and interpersonal skills
- Ability to multitask and prioritize
- Detail-oriented with good organizational skills
- Empathy and patience in dealing with older adults
- Basic computer proficiency
- Ability to follow safety and COVID-19 guidelines
- Availability to work flexible hours as needed
Job Qualifications
- Possess a genuine heart and passion for impacting older adults
- Strong organizational skills with attention to detail and ability to multi-task
- Excellent oral communication skills
- Innovative and creative self-starter
- Ability to identify and resolve problems in a timely manner
- Skilled in navigating difficult or emotional interactions with residents, family, and team members
- Previous experience in a customer service or community-focused role is preferred
- Proficiency in basic computer applications and scheduling software
- Ability to work collaboratively within a multidisciplinary team
- Familiarity with safety and emergency preparedness protocols
Job Duties
- Watch call times/lights and inform experience team when appropriate
- Listen and empathize to resident concerns without validating, ensuring issues are directed to the right person
- Serve as go-to person for resident and family questions
- Manage the Salon and visitation schedule
- Keep emergency preparedness binders up to date
- Build organic relationships and enhance community experiences
- Create and maintain an atmosphere of warmth, optimism, and interest in others
- Use FRAME method to learn residents’ names, histories, and preferences
- Focus on problem solving while maintaining confidentiality
- Guard relationships fiercely
- Promote community activities to residents and families
- Collaborate and assist team members across departments
- Maintain sales time protection and enforce vendor visit policies
- Implement COVID-19 protocols including temperature checks and sanitation
- Manage family visit scheduling and check-in processes
- Greet guests sincerely and enthusiastically
- Represent the community positively and act as a role model
- Multitask effectively and solve problems proactively
- Submit work orders through TELs
- Collect 5-star reviews
- Welcome and liaise with Thrive guests
- Create key fobs and essential materials for new residents and team members
- Process incoming information such as applications and resident documents
- Manage incoming and outgoing mail and packages
- Maintain professional appearance, fragrance, and pace of the front desk and entry area
- Know community layout to direct guests
- Keep front desk and entry areas clean and tidy
- Exhibit pleasant and professional phone etiquette including answering by the third ring, using a positive greeting, and avoiding voicemail
- Book tours using Calendly and follow the tour and phone tree
- Prepare welcome signs and maintain a 'red carpet ready' environment
- Assist with orders, receipts, and paperwork for the First Impressions Director
Job Qualifications
Experience
No experience required
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter