Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $351,000.00 - $540,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Flexible spending account
Employee assistance program
Professional development opportunities
Job Description
Santander is a renowned global leader and innovator in the financial services industry, dedicated to fostering growth and development for its employees. Recognized for its commitment to creating a supportive and enriching work environment, Santander emphasizes continuous learning, collaboration, and career progression. This dynamic culture promotes engagement and empowers employees to thrive both professionally and personally. As a company, Santander prides itself on maintaining a people-first approach where individual success and collective innovation go hand in hand. Its Work Cafe spaces serve as a hub for creativity, productivity, and community, reflecting Santander's commitment to delivering excellent customer experiences and modern... Show More
Job Requirements
- Associate's degree or equivalent work experience
- 1+ years customer service experience
- enthusiasm for creating exceptional customer experience
- passion for promoting digital products and services
- skilled in customer engagement and community building
- credible, trustworthy and professional image
- strong interpersonal, communication, time management and organizational skills
- strong computer knowledge and Windows skills
Job Qualifications
- Associate's degree or equivalent work experience
- 1+ years customer service experience
- 1+ years communications, marketing or event-planning experience preferred
- enthusiasm for creating exceptional customer experience
- passion for promoting digital products and services
- skilled in customer engagement and community building
- credible, trustworthy and professional image
- strong interpersonal, communication, time management and organizational skills
- strong computer knowledge and Windows skills
Job Duties
- Take personal responsibility for delivering Santander's and Work Cafe's customer experience standards
- create exceptional customer experiences with every interaction
- act as first point of contact for all customers entering the Work Cafe and direct customers to appropriate areas
- be a self-service expert and proactively encourage customers to use digital products and services
- support Work Cafe Manager and Events Manager with programming and day-of event activities
- promote co-working services, room bookings and events within the Work Cafe
- manage and coordinate all room bookings ensuring rooms are welcoming and in good order
- support customers by addressing enquiries and directing to appropriate resources or business partners
- work closely with third-party baristas and cleaners to maintain a welcoming environment and promptly address issues
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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