Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $19.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee Assistant Program
Discount Program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
Discretionary bonuses
Job Description
Sunrise Senior Living is a renowned leader in the senior care industry, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work, Sunrise fosters a culture that values meaningful relationships, mutual respect, and a deep commitment to serving others. As a part of Sunrise, employees are not only given the opportunity to engage with residents and their families but also encouraged to find joy and fulfillment through their work. The company’s core belief centers on the sacred value of human life, and this philosophy permeates every aspect of their operations, from... Show More
Job Requirements
- High school degree or GED
- customer service experience
- computer proficiency including Microsoft Office and Sunrise applications
- ability to learn new software
- adherence to Sunrise safety protocols and training requirements
- willingness to participate in safety and emergency procedures
- ability to manage multiple tasks effectively
- good organizational and communication skills
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in computer skills including Microsoft Office and Sunrise applications
- ability to learn new applications
- compliance with safety and regulatory driving job description if applicable
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors
- greet potential candidates interested in careers and direct them to apply online or capture information into the Applicant Tracking System
- answer incoming telephone calls and resident calls promptly with appropriate greeting and identification
- take complete messages and communicate to intended recipient
- offer community overview to callers and manage call forwarding
- manage appointments for residents and family members
- send get well and sympathy cards, and order Memory Flower for deceased residents
- order flowers and name plates for new residents
- order guest meals for move-in day
- create and maintain marketing and move-in packet inventory
- support Director of Sales with inquiry calls and lead tracking
- perform administrative duties related to resident move-in process
- keep front desk and entry area neat and organized
- maintain Bistro cleanliness and refreshments
- keep music playing
- ensure coverage of front desk when absent
- partner with community team for compliance with health and safety regulations
- practice safety procedures including PPE and fire extinguisher use
- maintain resident and team member rosters for emergency procedures
- champion Safe Leaving Program and monitor high-risk elopement list
- respond to emergencies per Sunrise policies
- maintain sign-in/out log for guests and residents
- update resident phone list, move-in/move-out registers, and guest logs
- prepare and process meal tickets and money
- organize and distribute mail and newspapers
- post daily menu
- maintain resident credit forms
- assist with recruitment data entry and office supply monitoring
- track and disperse paychecks
- participate actively in team goals and engagement programs
- uphold Team Member Credo and Principles of Service
- attend team meetings and maintain training compliance
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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