Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.80 - $19.80
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Employee assistance program
Tuition Reimbursement
Holiday pay
Flexible pay options
Job Description
Sunrise Senior Living is a renowned community-focused senior living company dedicated to providing exceptional care and support to older adults. Recognized as a Great Place to Work by Activated Insights for the eighth time, Sunrise Senior Living highlights its commitment to fostering a positive workplace culture where employees feel valued and empowered. The company emphasizes the sacred value of human life and adheres to principles of service and core values that prioritize the well-being, dignity, and happiness of its residents. With locations across various communities, Sunrise Senior Living offers tailored assisted living, memory care, and respite services to meet individual... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in customer service
- Proficiency with Microsoft Office and relevant software applications
- Ability to handle multiple priorities effectively
- Good organizational and record keeping skills
- Effective verbal and written communication skills
- Willingness to comply with safety and health policies including drug testing
- Must meet health and vaccination requirements per federal, state, and local laws
- Ability to work collaboratively as part of a team
- Flexibility to perform various administrative and front desk duties
- Ability to maintain a professional and welcoming demeanor
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications quickly
- Strong organizational and communication skills
- Demonstrated good judgment, problem solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and direct them to apply online or capture candidate information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls within 2-3 rings with appropriate greeting
- Take complete messages with pertinent information and communicate to intended recipients
- Offer and provide a community overview to callers and direct them accordingly
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flowers for deceased residents and send sympathy cards to families
- Order flowers and nameplates for new residents prior to move-in
- Order guest meals for move-in day
- Create and maintain marketing and move-in packet inventory
- Support Director of Sales with initial inquiry calls and lead tracking
- Maintain neat and organized front desk and bistro areas, ensuring cleanliness and availability of refreshments
- Partner with community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout
- Maintain rosters for emergency procedures
- Respond to emergencies according to policies
- Ensure guests and residents sign in and out
- Maintain high-risk elopement list and monitor entry and exit
- Update resident phone lists, move-in/out registers, and guest logs
- Prepare meal tickets and collect money according to procedures
- Organize and distribute mail and newspapers
- Post and display daily menu
- Maintain resident forms for credits
- Assist with recruitment data entry and administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively in team goals and engagement programs
- Attend meetings and maintain compliance with training requirements
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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