Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.50 - $27.75
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Job Description
Advocate Health is one of the leading nonprofit integrated health systems in the United States, formed through the merger of Advocate Aurora Health and Atrium Health. This expansive health organization operates under various brand names such as Advocate Health Care in Illinois, Atrium Health in the Carolinas, Georgia, and Alabama, and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, leveraging extensive clinical research and trials conducted in partnership with top academic institutions like Wake Forest University School of Medicine. Through its network of 69 hospitals and over 1,000 care locations, Advocate... Show More
Job Requirements
- High school graduate
- Minimum 1 year of concierge or customer service experience in a large public facility
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision
- Availability to work weekends, specifically Saturdays and Sundays from 2:00 PM to 8:00 PM
- Physical ability to stand, walk or run for approximately 95% of the workday
- Ability to withstand exposure to weather elements
- Capability to push, pull, and lift approximately 50 lbs
- Ability to tolerate odors from auto emissions and gasoline
- Readiness to operate necessary job equipment
Job Qualifications
- High school graduate
- Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility
- Excellent communication, interpersonal, and customer service skills
- Ability to problem solve and work independently
- Ability to work a flexible, customer-oriented schedule
- Demonstrated ability to communicate effectively with diverse populations
- Knowledge of safety protocols and ability to collaborate with multiple hospital departments
Job Duties
- Greets customers and assesses their immediate needs
- Successfully manages the first impression of the facility
- Offers assistance such as helping customers out of vehicles, locating wheelchairs, providing directions, and escorting to destinations
- Passes customers to volunteers for escorts when possible
- Utilizes Admitting or other departments to verify destination and remains with patients who are alone or in wheelchairs
- Assists in maintaining smooth traffic flow at facility entrances
- Coordinates parking needs including valet service, tour buses, short-term visitors, and transportation needs like taxi vouchers and bus passes
- Ensures working area is clean, safe, and free from obstacles
- Reports any security or safety issues to Public Safety Services
- Collaborates with hospital support staff including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds
- Demonstrates knowledge and skills necessary to provide age-appropriate care based on patient age-specific needs as per department policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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