Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.50 - $27.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Flexible Schedule
on the job training
Job Description
Aurora Health Care is a reputable and well-established health care provider committed to delivering exceptional patient services and maintaining a secure, welcoming environment for visitors and patients alike. With a strong focus on community health and safety, Aurora Health Care operates within multiple large facilities, ensuring that all visitors experience smooth and courteous assistance from the moment they arrive. The organization prides itself on its customer-oriented approach, valuing the critical role of frontline staff in making positive first impressions and supporting the diverse needs of their guests. Aurora Health Care is currently hiring a Concierge/Greeter, a pivotal role that combines... Show More
Job Requirements
- High school graduate
- at least 1 year of experience in concierge or greeter service management in a large public facility
- excellent communication skills
- strong interpersonal and customer service skills
- ability to problem solve and work independently without direct supervision
- flexibility to work varied schedules that meet organizational needs
- physical ability to stand, walk, or run for approximately 95 percent of the workday
- able to withstand weather exposure for approximately 95 percent of the workday
- ability to push, pull, and lift up to 50 pounds
- ability to communicate effectively with a diverse population
- able to tolerate minimal exposure to odors such as auto emissions and gasoline
- must be capable of operating required equipment safely
Job Qualifications
- High school graduate
- typically requires 1 year of experience in service management as a concierge or greeter in a large public facility
- excellent communication skills
- strong interpersonal skills
- customer service oriented
- ability to problem solve and work independently
- ability to work flexible, customer-oriented schedules
- knowledge of age-specific patient care principles (as related to assisting patients)
- capable of operating necessary equipment safely
Job Duties
- Greets customers and assesses their immediate needs
- successfully manages the first impression of the facility
- offers assistance in any way necessary including assisting out of vehicles, locating wheelchairs, providing directions, escorting to destinations
- passes customers to volunteers for escorts when available
- utilizes admitting or other departments to verify destination and remains with patients if alone or in wheelchairs
- assists in maintaining smooth traffic flow at facility entrances
- assists in arranging parking needs such as valet service, tour buses, and short-term visitors
- assists customers with transportation needs including taxi vouchers, bus passes, van transport, or other special needs
- assures working area is clean, safe, and free from obstacles
- reports any security or safety issues to Public Safety Services immediately
- works with hospital support staff including Public Safety, Environmental Services, Plant Operations, Patient Transport, and Grounds
- demonstrates knowledge and skills necessary for age-appropriate care and understanding of the principles of growth and development over the lifespan
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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