Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Job Description
Textron Aviation, a global leader in private aviation, has been shaping the journey of flight for nearly ninety years through its iconic and beloved Cessna and Beechcraft brands. Known for its passion for aviation, Textron Aviation empowers people by providing them with the freedom of flight. The company stands out not only for its rich legacy but also for its innovative approach to private aviation, offering endless opportunities for employees to explore new fields, expand skills and knowledge, and build rewarding careers. Textron Aviation is dedicated to employee success, providing a comprehensive total rewards package that includes competitive pay and innovative benefits that support employees and their families starting from day one.
As a Concierge working the weekend shift at Textron Aviation, you will play a vital role in delivering legendary customer experiences. This role requires you to provide exceptional care and comfort to customers by tailoring each interaction to meet their unique preferences. You will act as the primary point of contact for hotel, transportation, and meal reservations, ensuring every aspect of their visit is flawless before and during their time at the facility. Your friendly demeanor and insightful engagement will help foster strong customer loyalty and enable the company to gain valuable feedback for continuous improvement.
Your role as Concierge involves maintaining a clean, organized, and welcoming Customer Business Center; coordinating customer needs and requests to ensure excellent service; adhering to proper phone procedures while keeping the refreshment area well-stocked; warmly greeting customers and providing them with assigned workspaces and internet access; assisting with reservations and sharing information about local attractions, restaurants, and events; managing visitor sign-ins, badges, courtesy car usage, and tracking flights; as well as maintaining customer data in Salesforce, updating visitor logs, processing purchase orders, and handling payments. This role offers a dynamic and engaging work environment where your interpersonal skills and attention to detail will be greatly valued.
Textron Aviation provides a competitive base salary within a range that rewards experience, qualifications, and location. Additionally, the role comes with a variety of benefits such as a 401K company match with an additional 4% annual contribution, education assistance for undergraduate, graduate, and certificate programs, a flight training bonus program for pilot certifications, fertility and adoption assistance, discounted childcare and family planning services, and free financial consultations and guidance. Joining Textron Aviation means becoming part of a diverse and inclusive workforce with unique perspectives from around the world, which helps the company create world-class products and services.
As a Concierge working the weekend shift at Textron Aviation, you will play a vital role in delivering legendary customer experiences. This role requires you to provide exceptional care and comfort to customers by tailoring each interaction to meet their unique preferences. You will act as the primary point of contact for hotel, transportation, and meal reservations, ensuring every aspect of their visit is flawless before and during their time at the facility. Your friendly demeanor and insightful engagement will help foster strong customer loyalty and enable the company to gain valuable feedback for continuous improvement.
Your role as Concierge involves maintaining a clean, organized, and welcoming Customer Business Center; coordinating customer needs and requests to ensure excellent service; adhering to proper phone procedures while keeping the refreshment area well-stocked; warmly greeting customers and providing them with assigned workspaces and internet access; assisting with reservations and sharing information about local attractions, restaurants, and events; managing visitor sign-ins, badges, courtesy car usage, and tracking flights; as well as maintaining customer data in Salesforce, updating visitor logs, processing purchase orders, and handling payments. This role offers a dynamic and engaging work environment where your interpersonal skills and attention to detail will be greatly valued.
Textron Aviation provides a competitive base salary within a range that rewards experience, qualifications, and location. Additionally, the role comes with a variety of benefits such as a 401K company match with an additional 4% annual contribution, education assistance for undergraduate, graduate, and certificate programs, a flight training bonus program for pilot certifications, fertility and adoption assistance, discounted childcare and family planning services, and free financial consultations and guidance. Joining Textron Aviation means becoming part of a diverse and inclusive workforce with unique perspectives from around the world, which helps the company create world-class products and services.
Job Requirements
- High school diploma or equivalent certificate or bronze level WorkKeys certification
- Minimum 1-year experience in customer experience or relative administrative experience
- Ability to obtain and maintain an airport security badge if applicable
- Strong communication skills in written and verbal form
- Ability to operate a multiline telephone
- Ability to maintain a professional demeanor
- Listening skills and interpersonal skills
Job Qualifications
- High school diploma or equivalent certificate or bronze level WorkKeys certification
- Minimum 1-year experience in customer experience or related administrative experience
- Strong communication skills in written and verbal form
- Ability to operate a multiline telephone
- Ability to maintain a professional demeanor
- Good listening and interpersonal skills
Job Duties
- Maintain a clean, organized, and presentable customer business center
- Coordinate customer needs and requests to ensure excellent service
- Follow proper phone procedures and keep the refreshment area stocked
- Greet customers warmly and provide assigned workspaces and internet access
- Assist with reservations and offer information on local attractions, restaurants, and events
- Oversee visitor sign-ins, badges, courtesy car usage, and track flights
- Maintain customer data in Salesforce, update visitor logs, process purchase orders, and handle payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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