Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.30 - $24.15
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life
disability
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Job Description
Sunrise Senior Living is a prominent provider of senior living communities dedicated to empowering seniors to live longer, healthier, and happier lives. With a compassionate approach that values the sacred worth of every human life, Sunrise Senior Living fosters a supportive environment where residents, their families, and team members can build meaningful relationships and create joy in serving and being served. This esteemed organization has been certified as a Great Place to Work by Activated Insights for the eighth time, underlining its reputation for an outstanding workplace culture and a commitment to service excellence.
This particular opportunity is wit... Show More
This particular opportunity is wit... Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software applications
- Strong communication skills
- Good organizational and time management abilities
- Accurate record-keeping skills
- Ability to handle multiple priorities
- Good judgment and problem-solving skills
- Willingness to participate in safety and training programs
- Compliance with health and safety protocols
- For team members who drive, agreement to sign the Driver job description and comply with safety and regulatory requirements.
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer applications including Microsoft Office (Windows, Outlook, Excel) and Sunrise-specific software
- Ability to learn new software applications
- Effective written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record-keeping abilities
- Strong judgment, problem-solving, and decision-making skills
- Ability to handle multiple priorities effectively
- Commitment to team collaboration and customer service principles.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales (DOS), Executive Director (ED), or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and direct candidates to apply online or capture their information in the Applicant Tracking System (ATS) to launch the recruitment process
- Answer incoming telephone calls and resident calls within 2-3 rings with appropriate greeting and identification
- Take complete messages and communicate them to the intended recipient
- Offer community overview to callers, determine forwarding recipient, and notify caller accordingly
- Manage appointments for residents and families
- Send get well cards to residents hospitalized
- Order Memory Flowers and send sympathy cards for residents who have passed away
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family on move-in day
- Create and maintain marketing and move-in packet inventory
- Support DOS with inquiry calls and lead tracking database entry
- Perform administrative duties related to resident move-in process
- Keep desk and entry area neat and organized
- Monitor and maintain the Bistro area for refreshments, cleanliness, music, and restock snacks
- Partner with community to ensure compliance with occupational health and safety regulations
- Practice safety procedures and maintain emergency rosters
- Champion Safe Leaving Program and respond to emergencies per policies
- Maintain sign-in/sign-out logs for guests and residents
- Update resident phone lists and rosters daily
- Prepare and tally meal tickets for dining service
- Process money according to business controls
- Organize and distribute mail and newspapers
- Post daily menu
- Maintain resident credit forms
- Assist with recruitment data entry and general administrative tasks
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate as a committed team member working toward team goals
- Demonstrate Team Member Credo and Principles of Service
- Engage in team member engagement programs and training
- Attend meetings and maintain compliance with required training
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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