Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a leading provider of senior care services focused on empowering residents to live longer, healthier, and happier lives. With a strong commitment to customer service, compassionate care, and a culture that values teamwork and employee growth, Sunrise has been recognized repeatedly as a Great Place to Work®. The organization creates a welcoming environment not only for residents but also for their families and team members, fostering meaningful relationships that build community and enhance the quality of life for everyone involved. By blending innovative support services and personalized attention, Sunrise Senior Living helps seniors maintain independence while... Show More
Job Requirements
- High School degree or equivalent
- Proven customer service experience
- Proficiency with computer applications, including Microsoft Office and other software
- Ability to manage multiple priorities
- Strong communication skills
- Good organizational and record keeping skills
- Willingness to follow safety protocols and participate in training
- Ability to interact warmly and professionally with residents, families, and team members
- Must successfully complete a drug screening and meet any mandatory vaccination requirements as applicable
- For those driving Sunrise vehicles, signing the appropriate Driver job description
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to handle multiple priorities effectively
- Good written and verbal communication skills
- Strong organizational and time management skills
- Accurate record-keeping abilities
- Demonstrated good judgment, problem solving, and decision-making skills
- Willingness to participate actively in team and training programs
- Understanding and adherence to safety protocols
- Experience working in senior living or hospitality environments is a plus.
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extending a warm welcome and greeting, offering and providing beverages, and ensuring community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors and minimize wait times
- Greet potential candidates interested in career opportunities and guide them to apply online or enter their information into the Applicant Tracking System
- Answer incoming telephone calls and resident calls promptly with the appropriate greeting, take complete and accurate messages, and communicate messages to recipients
- Manage appointments for residents and family members such as hairdresser and transportation
- Maintain the Bistro area cleanliness, ensure stock of refreshments like coffee and snacks, manage music and overall atmosphere
- Assist with sales and marketing by ordering flowers and nameplates for new residents, supporting initial inquiry calls, maintaining move-in packet inventory, and assisting with lead tracking
- Perform administrative duties including updating resident lists, processing meal tickets and money, distributing mail and newspapers, ordering office supplies, and supporting recruitment data entry
- Partner with the community team to ensure compliance with occupational health and safety requirements and promote risk management policies
- Respond to emergencies according to company policies and maintain a high level of awareness of resident entry and exit
- Participate actively in team engagement activities, training sessions, and meetings
- Demonstrate commitment to the company’s Principles of Service and Team Member Credo
- Perform other duties as assigned
- Maintain accurate records and demonstrate good judgment, problem solving and decision-making skills.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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