Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its exceptional service, innovative guest experiences, and world-class accommodations. The W Austin hotel, located in the vibrant heart of Austin, Texas, is part of this esteemed brand. This luxury hotel blends contemporary style with the dynamic spirit of Austin, offering guests a unique and memorable stay filled with music, culture, and local flair. Marriott International’s commitment to diversity, equity, and inclusion ensures a supportive work environment where all associates are valued and empowered to thrive. The company prides itself on fostering a culture where the unique backgrounds,... Show More
Job Requirements
- High school diploma or GED and 2 years’ experience in guest services, front desk, or related professional area, or a degree from an accredited university
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance
- Excellent communication skills
- Customer-focused attitude
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or GED with 2 years experience in guest services, front desk, or related professional area, or a degree from an accredited university with no work experience
- Strong interpersonal and communication skills
- Proven ability to manage multiple tasks and prioritize guest needs
- Knowledge of local attractions, restaurants, and cultural events
- Ability to work collaboratively within a team environment
- Detail-oriented with excellent organizational skills
- Professional and polished appearance that aligns with brand standards
Job Duties
- Engage actively with guests to build rapport and deliver thoughtful, elevated, and meaningful guest interactions
- Greet and assist guests in the lobby as needed, offering directions, insights, and support
- Respond to inquiries about property amenities, attractions, and events
- Maintain a curated database of local vendors, contacts, and partners
- Stay ahead of city events, seasonal activities, and new openings to provide customized recommendations to guests
- Share maps, brochures, and custom recommendations
- Manage vendor relationships to secure exclusive guest access
- Liaise with external providers to confirm bookings and arrangements
- Verify special requests are delivered exactly as promised when working with external providers
- Log guest requests, feedback, and special notes for seamless team handovers
- Follow up during the stay to confirm satisfaction and address evolving needs
- Support with pre-arrival and amenity planning as needed
- Keep a bold, stylish presence at the desk that reflects the brand vibe
- Deliver Whatever/Whenever service with confidence and flair
- Protect guest privacy and handle information with discretion
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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