You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.50 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
wellness incentive programs
Access to discounts on hotel
Food and beverage
retail
Entertainment and travel
Free Meals
Free parking
health benefits
Income protection benefits
Professional development programs
Job Description
MGM Resorts International is a premier global entertainment company recognized for its iconic resorts and casinos in Las Vegas, Nevada. With a commitment to delivering exceptional experiences, MGM Resorts epitomizes luxury, entertainment, and world-class hospitality. Known for its innovative approach and dedication to guest satisfaction, MGM Resorts offers a dynamic work environment where employees become part of a diverse and vibrant team dedicated to creating memorable moments for guests from around the world. The company operates several award-winning properties that cater to both leisure and business travelers, making it a leader in the hospitality industry. Employees at MGM Resorts benefit... Show More
Job Requirements
- High School Diploma or GED
- 1 or more years of prior relevant experience
- ability to operate and learn multiple computer systems
- strong communication skills
- ability to multitask in a fast-paced environment
- knowledge of local dining and entertainment options
- ability to handle guest complaints professionally and resolve issues promptly
Job Qualifications
- High School Diploma or GED
- minimum 1 year of relevant experience in hospitality or concierge services
- proficiency in operating multiple computer systems simultaneously
- excellent communication skills both written and verbal
- ability to manage multiple tasks and prioritize effectively
- knowledge of Las Vegas entertainment, dining, and recreational venues
- ability to resolve guest issues and provide personalized service
- strong organizational and multitasking capabilities
- experience with loyalty programs or guest enrollment is a plus
Job Duties
- Provide extraordinary service consistent with the Ultra-Luxury core service standards, AAA 5 Diamond standards, Forbes Travel Guide 5 Star standards and brand attributes
- operate multiple computer systems and manage multi-line phones while responding to urgent emails
- assist VIP casino, hotel and convention guests with reservations, hotel registration, check out and concierge requests
- identify Company Executives to ensure accurate guest reservations
- maintain up-to-date knowledge of dining, entertainment venues and local attractions to offer personalized recommendations
- communicate effectively through email, telephone and face-to-face interactions
- manage guest requests and complaints, resolve issues promptly and follow up to ensure satisfaction
- contact hotel guests pre-arrival to assist with requests and plan itineraries
- greet guests upon arrival and escort them to the lounge
- perform follow-up calls for arrived guests
- manage group inbox and respond to all emails within 24 hours
- update guest personal profiles
- act as liaison between departments to coordinate guest requests and special occasions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: