Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
employee discounts on dining and resort amenities
Training and development opportunities
Supportive team environment
Season pass
Job Description
Sundance is a renowned resort and cultural destination nestled in the picturesque mountains of Utah, known for its commitment to land preservation, environmental sustainability, and an exceptional guest experience. As a multifaceted resort offering lodging, dining, outdoor activities, and cultural programming, Sundance presents guests with a unique blend of natural beauty and curated experiences that celebrate art, adventure, and relaxation. This establishment is dedicated to providing top-tier service in lodging and resort amenities to ensure every guest's visit is memorable and inspiring. The spirit of Sundance revolves around a connection to nature and the arts, creating a welcoming atmosphere that... Show More
Job Requirements
- Must be 21 years old or older
- One year certificate from college or technical school or three to six months related experience or training or equivalent combination of education and experience
- Proficient in Microsoft Office, spreadsheets, internet navigation, email, Stay N Touch, Fareharbor, and Tock
- Able to use 2-way radios for communication
- Ability to sit, stand, walk, talk and hear regularly
- Vision capabilities including close and distance vision
- Willingness to work weekends and holidays
- Availability for variable days Monday through Sunday
- Able to adapt in a changing workplace
- Ability to multitask and meet competing deadlines
- Attention to detail and follow through
Job Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
- Must be proficient in Microsoft Office, spreadsheets, internet navigation, email, Stay N Touch, Fareharbor, and Tock
- Able to use 2-way radios for communication to other staff
- While performing the duties of this job, the employee is regularly required to sit, stand, walk and talk or hear
- Specific vision abilities required by this job include close vision and distance vision
- While performing the duties of this job, the employee is occasionally exposed to outside weather conditions
- The noise level in the work environment is usually moderate
- Must be 21 years old or older
Job Duties
- Warmly greets and thanks each guest
- Informs guests of all Sundance services and facilities available including all programming and special events
- Shares the Sundance story of land preservation and environmental commitment as the opportunity arises
- Arranges resort activities for in-house guests such as fly fishing, spa experiences, hiking, mountain biking, dining reservations, zip tours, horseback riding, and art classes
- Creates guest profile in operating system
- Facilitates pre-arrival calls and emails and guides lodging guests along up to arrival in creating their Sundance experience
- Informs guests of all Sundance services, facilities, and programming/special events available during their stay
- Arranges transportation for guests, including coordinating shuttle arrivals and departures with the transportation company
- Organizes confirmation emails regarding reservations
- Creates itineraries for lodging guests
- Advises on area activities, including Park City and Salt Lake City
- Accurately bills guests for transportation, grocery pick up, amenities, etc.
- Coordinates ordering and delivering of amenities to rooms for guests
- Handwrites welcome cards for amenities
- Assists Front Desk with arriving and departing guests
- Proactively obtains, maintains, and distributes an inclusive knowledge of all resort amenities, activities, and programming
- Exhibits exceptional resort knowledge and guest service skills
- Exhibits strong interpersonal and communication skills in-person and over the phone
- Offers creative solutions and proposals for guests within Sundance parameters
- Effectively executes multiple tasks and competing deadlines with fluctuating business levels
- Adapts in an ever-changing and progressive workplace
- Consistently and accurately performs job in compliance with policies and procedures and to the Sundance standard
- Exhibits meticulous attention to detail and follow through
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter