Concierge - The Diplomat Beach Resort, Curio by Hilton
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
Education Assistance
401k plan
Employee Stock Purchase Program
Career Development
recognition programs
Job Description
The Diplomat Beach Resort, located between Miami and Fort Lauderdale, is an iconic oceanfront hotel renowned for its timeless glamour and sophisticated design. Undergoing a dynamic transformation, the resort blends elegant interiors with modern comforts, offering guests breathtaking ocean views from nearly every suite and room. The Diplomat sets a new standard in luxury hospitality through its dedication to providing beautiful, comfortable, and luxurious stays that cater to the discerning traveler seeking an unforgettable coastal experience. This resort is distinguished by its commitment to delivering elevated guest service and creating an environment that harmonizes relaxed coastal ease with refined aesthetics.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Availability to work AM and PM shifts including weekends and holidays
- Strong communication skills
- Ability to provide personalized guest service
- Knowledge of local area and hotel services
- Ability to handle guest requests and resolve conflicts
- Professional appearance and demeanor
Job Qualifications
- High school diploma or equivalent
- Previous experience in a concierge or customer service role preferred
- Excellent communication and interpersonal skills
- Strong knowledge of local area attractions and services
- Ability to multitask and work in a fast-paced environment
- Proficiency in reservation and booking software
- Demonstrated ability to handle guest inquiries with professionalism and discretion
Job Duties
- Provide information, recommendations and booking services for a variety of guest inquiries, including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including dentists, doctors, child care, florists, etc
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests, as needed
- Promote company marketing programs and distribute printed materials, as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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