Concierge - The Diplomat Beach Resort, Curio by Hilton
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
401k plan
Parental leave
Employee Stock Purchase Program
Career growth and development
Job Description
The Diplomat Beach Resort, located between the vibrant cities of Miami and Fort Lauderdale, is an iconic oceanfront hotel recognized for its timeless glamour and luxurious accommodations. Currently undergoing an exciting transformation, the resort combines classic coastal elegance with contemporary design enhancements, including refreshed interiors, redesigned guestrooms, and a revitalized sense of place. Nearly every room offers sweeping ocean views, providing guests with a unique blend of beauty, comfort, and effortless luxury. This hotel is part of the Hilton portfolio, a global leader in hospitality committed to delivering exceptional guest experiences. Hilton's reputation for innovation, quality, and success spans nearly... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or concierge experience preferred
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Flexibility to work varied shifts including weekends and holidays
- Customer service orientation
- Professional demeanor and appearance
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or concierge services preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Excellent problem-solving skills
- Knowledge of local area and attractions
- Proficiency with computer systems and reservation software
- Demonstrated commitment to delivering exceptional guest service
Job Duties
- Provide information, recommendations and booking services for a variety of guest inquiries including directions, hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including dentists, doctors, child care, florists
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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