Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel program
Parental leave
debt-free education
401K plan and company match
Employee Stock Purchase Program
Career growth and development
Recognition and rewards programs
Team Member Resource Groups
Job Description
The Diplomat Beach Resort, strategically located between Miami and Fort Lauderdale, is embarking on a transformative new chapter that blends timeless oceanfront glamour with modern, refreshed interiors and redesigned guestrooms. Known for its sweeping ocean views from nearly every suite and room, The Diplomat offers guests a stay defined by beauty, comfort, and effortless luxury. This iconic oceanfront hotel prides itself on delivering exceptional experiences to its visitors, combining world-class service with a revitalized sense of place that reflects the vibrant energy and culture of South Florida. The Diplomat Beach Resort is part of the Hilton portfolio, a global leader... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or concierge role preferred
- Ability to work full availability including AM and PM shifts, weekends and holidays
- Strong verbal communication skills
- Ability to multitask and handle stressful situations calmly
- Professional appearance and demeanor
- Basic computer skills
Job Qualifications
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to anticipate and meet guest needs
- Experience in hospitality or concierge services preferred
- Polished and professional demeanor
- Ability to work flexible hours including weekends and holidays
- Familiarity with local area and attractions
- Strong organizational skills and attention to detail
Job Duties
- Provide information, recommendations and booking services for a variety of guest inquiries including directions, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities inside and outside the hotel for guests
- Respond to special requests for services including dentists, doctors, child care, and florists
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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