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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $1.00
Work Schedule
Flexible
Day Shifts
Benefits
Free parking
Health Insurance
Job Description
MGM Resorts International is a globally renowned hospitality and entertainment company with a strong presence in Las Vegas, Nevada. Known for its iconic resorts, casinos, and entertainment venues, MGM Resorts offers guests world-class experiences characterized by luxury, excitement, and exceptional service. The company’s commitment to innovation and guest satisfaction has made it a leader in the hospitality industry, attracting millions of visitors from around the world annually. MGM Resorts operates a wide range of properties including hotels, casinos, restaurants, theaters, and retail outlets, positioning itself as a multi-faceted destination for both leisure and business travelers.
Within this expansive and vi... Show More
Within this expansive and vi... Show More
Job Requirements
- High School Diploma or GED
- 1+ years of relevant experience in hospitality or concierge roles
- ability to multitask and navigate multiple computer systems simultaneously
- excellent communication and interpersonal skills
- strong problem-solving abilities
- professional demeanor and ability to represent the brand positively
- willingness to work flexible hours including nights, weekends, and holidays
Job Qualifications
- High School Diploma or GED
- 1+ years of prior relevant experience working in a resort setting preferred
- participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred
Job Duties
- Professionally and expeditiously process all guest requests via phone, face to face, text, email, or fax while promoting, up-selling, and cross-selling all MGM Resorts venues, respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges, effectively build relationships and professionally represent themselves with vendors and guests as a brand ambassador, multitask in up to 26 operating systems simultaneously to fulfill guest requests, commit to ongoing knowledge development of citywide offerings and establish a professional network within the hospitality community, stay up to date and knowledgeable on other departments/entities policies and procedures as facilitators of the booking process, check in/out hotel guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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