Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $1.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
Health Insurance
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, headquartered in Las Vegas, Nevada. Renowned for its diverse portfolio of world-class resorts, casinos, and entertainment venues, MGM Resorts delivers unforgettable experiences that redefine leisure and luxury. Committed to innovation, excellence, and guest satisfaction, the company continuously sets new standards in the hospitality field by offering unique and immersive environments that cater to a wide range of customers from around the globe.
As a cornerstone of the vibrant Las Vegas Strip, MGM Resorts combines iconic properties like The Cosmopolitan of Las Vegas, Bellagio, and MG... Show More
As a cornerstone of the vibrant Las Vegas Strip, MGM Resorts combines iconic properties like The Cosmopolitan of Las Vegas, Bellagio, and MG... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of related experience preferred
- Strong communication skills
- Ability to handle multiple operating systems
- Customer service skills
- Ability to resolve conflicts efficiently
- Flexibility to work various shifts
- Familiarity with hospitality industry protocols
Job Qualifications
- High school diploma or GED
- 1+ years of prior relevant experience in a similar resort setting preferred
- Participation in industry associations such as Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA
- Strong interpersonal and communication skills
- Ability to multitask across multiple platforms
- Commitment to professional development
- Customer service orientation
Job Duties
- Professionally and expeditiously process all guest requests while promoting, up-selling, and cross-selling MGM Resorts venues
- Respond and assist with guest conflict resolutions in a timely manner
- Build relationships and represent the brand professionally with vendors and guests
- Multitask in up to 26 operating systems simultaneously to fulfill guest requests
- Continuously develop knowledge of citywide offerings and maintain a professional hospitality network
- Stay updated on other departments/entities policies and procedures
- Check in and out hotel guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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