Concierge Supervisor - Variable Shifts - Includes Weekend Hours
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,037.00 - $102,139.00
Work Schedule
Standard Hours
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
State pension
leave benefits
Shift Differential
Pension Plan
Job Description
Stony Brook Medicine is a renowned healthcare institution committed to delivering exceptional patient care and fostering a supportive environment for its staff and visitors alike. As part of the State University of New York system, Stony Brook Medicine encompasses Stony Brook University Hospital, one of the leading medical centers in the region, known for its comprehensive and compassionate healthcare services. This establishment prioritizes innovation, collaboration, and excellence in healthcare delivery, aiming to promote healthier and more resilient communities locally and globally. Stony Brook Medicine operates within a smoke-free campus environment and adheres to strict standards regarding safety and professionalism, ensuring... Show More
Job Requirements
- Bachelor's degree and more than 4 years of experience as a front-line manager providing quality customer service in a high-volume environment or an Associate's degree with more than 6 years of experience as a front-line manager providing quality customer service in a high-volume environment
- Verification of degree such as diploma or official transcript is required
- Resume or CV should be included with the online application
- Successful completion of pre-employment physical examination and medical clearance from Employee Health Services
- Completion of electronic reference check with at least three professional references
- Successful completion of a 4 panel drug screen
- Meet regulatory requirements for pre-employment screenings
- Provide a copy of any required New York State license or certificate
- Compliance with hospital policies including smoke-free environment, potential shift changes, and wearing respiratory protection where necessary
- Ability to remain at work location during institutional emergencies as designated essential staff
Job Qualifications
- Bachelor's degree and more than 4 years of experience as a front-line manager providing quality customer service in a high-volume environment or, in lieu of a Bachelor's degree, an Associate's degree with more than 6 years of experience as a front-line manager providing quality customer service in a high-volume environment
- Bachelor's degree preferred
- 4 or more years of experience as a front-line manager in a hospital setting preferred
Job Duties
- Ensure the visitation process runs smoothly and efficiently by maintaining strong communication with Nursing Units, Patient Access, and other hospital departments
- Proactively problem-solve and de-escalate visitation issues, engaging Security, UPD, ADN, and Care Management when necessary
- Monitor the flow and needs of patients and visitors in the lobby, working collaboratively with the Patient Experience team to improve operations
- Engage with families and coordinate with Nursing to establish appropriate visitation plans during extenuating circumstances
- Manage events that impact lobby operations, such as Honor Walks, press conferences, workshops, and conferences, ensuring minimal disruption to patient and visitor flow
- Supervise daily operations of Concierge Services staff of over 40 employees, in addition to Extra Service employees and staff providing overtime support from other hospital departments
- Develop schedules to ensure adequate coverage across all shifts while accommodating time-off requests
- Conduct annual evaluations and ensure all employees complete mandatory training
- Attend weekly meetings with the Revenue Cycle Team and Visitor Management Vendor to address concerns and system developments
- Monitor daily concerns and work with the Revenue Cycle Team to achieve timely resolutions
- Manage system downtimes during Visitor Management System upgrades
- Educate staff house-wide on utilizing PM Conversation to communicate with the Visitor Management System, ensuring the Concierge team is notified of visitor exceptions and restrictions
- Collaborate with Nursing, Security, and Risk Management to implement visitor restrictions when needed
- Maintain and manage the department budget
- Analyze data and prepare reports
- Consistently demonstrate professionalism, courtesy, and ICARE values in all interactions with patients, visitors, and staff
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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