Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,240.00 - $60,320.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Disability insurance
401(k) with Company Match
Life insurance
Job Description
Williams Lea by RRD is a distinguished global business support services company with a heritage spanning over 200 years. The company excels in delivering comprehensive administrative support, document production, presentation design, and marketing and communications services. Their clientele primarily includes leading firms within legal, financial, and professional services sectors, highlighting their expertise and established reputation in these critical industries. With a presence across North America, the United Kingdom, Europe, and the Asia Pacific region, Williams Lea boasts a large and diverse workforce dedicated to enhancing operational efficiency for their clients worldwide. This international reach and multi-sector experience position Williams Lea... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Hospitality & Events experience essential
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required
- Ability to meet deadlines and complete projects timely
- Ability to work in a fast-paced environment
- Proven customer service skills
- Professional telephone demeanor
- Self-motivated with positive can-do attitude
- Good problem-solving skills and judgment
- Ability to work well in a team environment
Job Qualifications
- Bachelor's degree or equivalent experience
- Minimum 5 years Reservations/ Concierge experience
- Previous client service experience essential
- Corporate Meeting room booking experience desirable
- Hospitality & Events experience essential
- Excellent written and oral communication skills required
- Positive interpersonal skills required
- Excellent computer and typing skills required, Excel and Word proficiency required
- Excellent listening and comprehension skills required
- Expected to work with guests and visitors to ensure superior satisfaction
- Will be required to take initiative and get creative in resolving guest challenges
Job Duties
- Provide hands on leadership support for Reservations & Concierge team
- Identify problems and issues at the earliest possible moment and solve them
- Monitor performance of staff, provide feedback, coaching and training as required
- Manage team scheduling, holiday, working hours and other admin related issues
- Must have excellent organizational skills and attention to detail
- Must be able to meet deadlines and complete all projects in a timely manner
- Able to make independent decisions that conform to business needs and policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: